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For Companies At a Glance
- Tasks: Lead the bar team, ensure excellent service, and exceed guest expectations.
- Company: Join Edwardian Hotels London, a top-rated hospitality brand known for its commitment to excellence.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and annual hotel stays.
- Why this job: Be part of London's first 'Super Boutique' hotel with a focus on wellbeing and career growth.
- Qualifications: Experience in hospitality, leadership skills, and knowledge of London dining trends required.
- Other info: Opportunities for promotion and training available through the Edwardian Academy.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking hospitality professionals whose talents and ambitions will drive them to meet our guests' standards and advance their careers in a company that recognizes and rewards excellence. Stand out by joining London’s first ‘Super Boutique’ hotel. At The Londoner, we are committed to being the best place to work, recognized as a Great Place to Work. Our focus on wellbeing and development is central to our culture.
We are currently recruiting for The Residence Head Waiter/ess at The Londoner. The Residence features three beautifully designed spaces for hotel residents: The Y Bar, The Drawing Room, and The Whisky Room, curated to meet our guests’ work and leisure needs.
A rare opportunity to join The Residence at The Londoner as a Head Waiter/ess. Responsible for achieving revenue, profit, and customer satisfaction goals through upselling and excellent service. Lead the Bar operations team to ensure customer and staff satisfaction in a motivated environment. Exceed guest expectations by seeking feedback and improving service levels. Develop strategies to improve service alongside the management team.
About You
- Deep knowledge of London restaurant and liquor trends; experience with afternoon teas and champagne is advantageous.
- Demonstrate personal ownership, leadership, and coaching skills.
- Current supervisory experience in a similar environment.
- Proven track record of achieving departmental targets with attention to detail and precision.
Our Benefits Package
- Competitive salary
- 28 days holiday including Bank Holidays, increasing with service
- Complimentary meals, salad bar, and unlimited beverages daily
- Recommend a Friend scheme up to £500
- Annual complimentary hotel stays
- Preferential hotel rates for employees, family, and friends
- Access to discounts on popular stores
- Company pension scheme
- Regular social events and recognition programs
- Wellbeing champions and access to company doctor
- Online learning platform Edwardian Academy
- Opportunities for promotion and training
Eligibility
Applicants must be eligible to work in the UK; evidence required during recruitment.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/ ess
✨Tip Number 1
Familiarise yourself with the latest trends in London’s dining scene. Knowing what’s popular can help you stand out during interviews, as it shows your passion for the industry and your commitment to providing excellent service.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've motivated a team in previous roles. This will demonstrate your ability to lead the Bar operations team effectively at The Residence.
✨Tip Number 3
Prepare to discuss your strategies for upselling and improving customer satisfaction. Think of concrete examples where you’ve successfully implemented these strategies in past positions.
✨Tip Number 4
Show enthusiasm for the company culture at Edwardian Hotels London. Research their values and be ready to explain how your personal values align with theirs, especially regarding wellbeing and development.
We think you need these skills to ace Head Waiter/ ess
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your knowledge of London restaurant and liquor trends, as well as any experience with afternoon teas and champagne.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to excellent service. Mention specific examples of how you've exceeded guest expectations in previous roles.
Highlight Leadership Skills: In your application, focus on your leadership and coaching skills. Provide examples of how you've motivated teams and improved service levels in past positions.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue targets met or customer satisfaction scores improved. This will demonstrate your ability to contribute to the company's goals.
How to prepare for a job interview at Edwardian Hotels London
✨Showcase Your Knowledge of Trends
Make sure to demonstrate your deep knowledge of London restaurant and liquor trends during the interview. Discuss any recent experiences or insights you have regarding afternoon teas and champagne, as this will show your passion for the industry.
✨Highlight Leadership Skills
As a Head Waiter/ess, you'll need to lead a team effectively. Be prepared to share examples of how you've successfully managed and motivated a team in previous roles. This will illustrate your personal ownership and coaching abilities.
✨Prepare for Upselling Scenarios
Since achieving revenue and customer satisfaction goals is key, think of ways you can upsell products or services. Prepare some scenarios where you successfully increased sales through excellent service, as this will align with the expectations of the role.
✨Emphasise Customer Feedback
Discuss how you seek and utilise customer feedback to improve service levels. Providing specific examples of how you've implemented changes based on guest comments will show your commitment to exceeding expectations.
