Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver engaging legal training and support Legal Advisers in a dynamic environment.
- Company: Join ARAG, a growing company dedicated to providing top-notch legal advice services.
- Benefits: Enjoy flexible working, 27 days holiday, private medical insurance, and exciting social events.
- Why this job: Be part of a passionate team that values independent thinking and personal growth.
- Qualifications: Bring your legal expertise and exceptional communication skills to train and mentor others.
- Other info: Willingness to travel between Bristol and Bedwas is required; remote work options available.
The predicted salary is between 36000 - 60000 £ per year.
These are exciting times at ARAG, as we are experiencing positive business change and sustained growth across our Legal Advice teams. We now have a Technical Legal Trainer opportunity available. In this role, you will support the delivery of technical legal training (both face-to-face and online) across our Legal Advice department (dual site), while helping provide a professional Legal Advice service to our commercial and personal customers.
Your role will involve assisting management with technical legal training by supporting, coaching, and mentoring new and existing Legal Advisers, as well as deputising in the absence of Team Leaders, providing technical expertise and guidance. Our Legal Advice teams are based at both Bristol and Bedwas offices. Due to the face-to-face nature of much of the training, this role requires on-site work 3-4 times per week at both locations.
Key responsibilities include:
- Identifying training needs (TNA) through effective monitoring of legal advice calls, with analysis and constructive feedback to Legal Advisers.
- Delivering technical legal training to new and existing Legal Advisers on various legal areas.
- Assisting with complex legal queries and acting as a technical and procedural referral point for Legal Advisers.
- Designing and developing new training materials in line with regulatory changes and legal updates.
- Managing customer experience professionally, ensuring engagement, managing expectations, and meeting/exceeding service levels.
- Innovating and liaising with colleagues to improve working practices and procedures.
- Supporting strategic initiatives to develop and enhance the Legal Advice service.
- Understanding and complying with SRA regulations and statutory obligations.
- Keeping abreast of regulatory and legal updates, and updating training content accordingly.
We seek an experienced and confident legal professional with a passion for training and developing others, and a commitment to excellent customer outcomes. Key qualities include approachability, exceptional communication skills (verbal and written), influencing ability, and engaging facilitation skills.
Additional requirements include:
- Practical knowledge of areas such as Employment, Property, Consumer Law, Family, Wills & Probate, Landlord & Tenant, and Commercial Law.
- The ability to learn and train on other legal issues affecting customers.
- Strong team collaboration skills with a customer-focused approach.
- Negotiation skills, attention to detail, proactive problem-solving.
- Effective training delivery tailored to varied abilities and learning styles.
- Excellent customer service and understanding of its importance.
- Ability to meet challenging targets and SLAs.
- People management skills.
- Willingness to travel weekly between Bristol and Bedwas.
Our team is passionate and enthusiastic. We promote independent thinking and ownership of work. Our modern, city-centre Bristol offices are a 5-minute walk from Temple Meads station. We support flexible working and work-life balance. In return, we offer a generous salary, benefits including 27 days holiday (+option to buy 5), private medical insurance, pension scheme, income and legal protection, salary sacrifice schemes, discounts, social events, and more. If you believe you are a good fit and have transferable experience, please apply, even if you do not meet all criteria.
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Trainer - Legal
✨Tip Number 1
Familiarise yourself with the specific legal areas mentioned in the job description, such as Employment, Property, and Family Law. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your training and mentoring experience by preparing examples of how you've successfully developed others in a professional setting. Be ready to discuss your approach to tailoring training for different learning styles.
✨Tip Number 3
Research ARAG's values and recent developments in their Legal Advice teams. Being knowledgeable about the company will demonstrate your genuine interest and help you align your answers with their goals during the interview.
✨Tip Number 4
Prepare to discuss how you would handle complex legal queries and provide examples of your problem-solving skills. This will show your ability to act as a technical referral point, which is crucial for the role.
We think you need these skills to ace Technical Trainer - Legal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in legal training and customer service. Emphasise your knowledge in areas such as Employment, Property, and Consumer Law, as well as any previous roles where you have coached or mentored others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and developing others. Mention specific examples of how you've successfully delivered training or managed complex legal queries, showcasing your communication and facilitation skills.
Showcase Your Skills: Highlight your approachability, negotiation skills, and problem-solving abilities in your application. Use concrete examples to demonstrate how these skills have positively impacted your previous roles, especially in a legal context.
Research ARAG: Familiarise yourself with ARAG's values and the services they provide. Understanding their approach to legal advice will help you align your application with their expectations and show that you're genuinely interested in the role.
How to prepare for a job interview at Das Group
✨Showcase Your Legal Knowledge
Make sure to brush up on key areas of law relevant to the role, such as Employment, Property, and Family Law. Be prepared to discuss how your knowledge can enhance the training experience for Legal Advisers.
✨Demonstrate Training Skills
Highlight your experience in delivering training, whether face-to-face or online. Share specific examples of how you've tailored your training methods to suit different learning styles and abilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex legal queries. Think of scenarios where you successfully coached or mentored others, and be ready to explain your approach.
✨Emphasise Communication and Collaboration
Since the role involves working closely with teams across two locations, showcase your exceptional communication skills. Discuss how you’ve effectively collaborated with colleagues to improve processes and customer service.
