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- Tasks: Support and enhance core business systems, acting as the first point of contact for issues.
- Company: Join a dynamic team in the heart of London, focused on innovative business solutions.
- Benefits: Enjoy competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be a vital link between business users and tech teams, making a real impact on processes.
- Qualifications: No specific qualifications required; just a passion for problem-solving and technology.
- Other info: This is a contract role inside IR35, offering £600-£750 a day.
My client is looking for someone to support and enhance their core business systems across underwriting, claims, and back-office functions. You would be the first point of contact for system issues, fixes, and updates and also provide deskside and infrastructure support as needed.
- Gather and document business requirements from stakeholders
- Translate business needs into technical specifications for developers
- Analyse current processes and identify gaps or inefficiencies
- Map out system workflows, data flows, and user journeys
- Work with IT teams to define and refine solution designs
- Create user stories, acceptance criteria, and use cases
- Support product backlog refinement and prioritisation
- Act as a bridge between business users and technical teams
- Facilitate workshops, interviews, and requirement gathering sessions
- Assist in testing phases by reviewing test scripts and validating outcomes
- Manage change requests and assess impact on scope or timelines
- Help with system configuration and setup if required
- Track issues and follow through to resolution
- Support training and documentation for end users
- Ensure the solution meets business needs before go-live
- Contribute to post-implementation reviews and continuous improvement
Business Systems Support Analyst employer: P&I Insurance Services
Contact Detail:
P&I Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Analyst
✨Tip Number 1
Familiarise yourself with the specific business systems used in underwriting, claims, and back-office functions. Understanding these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals already working in similar roles or within the company. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in gathering and documenting business requirements. Be ready to share specific examples of how you've translated business needs into technical specifications, as this is a key part of the role.
✨Tip Number 4
Brush up on your skills related to mapping system workflows and data flows. Being able to articulate your understanding of these processes will set you apart from other candidates and show your readiness for the position.
We think you need these skills to ace Business Systems Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Business Systems Support Analyst position. Tailor your application to highlight relevant experience in supporting business systems, gathering requirements, and working with technical teams.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved system support, process analysis, and stakeholder engagement. Use specific examples to demonstrate how you've successfully managed similar tasks or projects.
Showcase Technical Skills: Make sure to mention any technical skills or tools you are familiar with that are relevant to the role, such as experience with data flows, user stories, or system configuration. This will help you stand out as a candidate who can bridge the gap between business needs and technical solutions.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Discuss why you are interested in working with the company and how your skills align with their needs, particularly in enhancing core business systems.
How to prepare for a job interview at P&I Insurance Services
✨Understand the Business Systems
Familiarise yourself with the core business systems relevant to underwriting, claims, and back-office functions. Be prepared to discuss how you have supported similar systems in the past and any specific tools or software you are proficient in.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to analyse processes and identify gaps or inefficiencies. Prepare examples of how you've mapped out workflows or translated business needs into technical specifications in previous roles.
✨Communicate Effectively
As a bridge between business users and technical teams, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be prepared to discuss how you've facilitated workshops or requirement gathering sessions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've managed change requests, tracked issues, or supported training and documentation for end users, and be ready to share these experiences.
