Customer Service Representative

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact for internal and external customers who enter our facility.

ESSENTIAL JOB DUTIES:

• Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person.
• Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s).
• Disperse all faxes.
• Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
• Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information.
• Prepare in advance New Hire materials, as assigned.
• Return copies of Human Resources documentation following orientation.
• Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
• Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
• Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
• Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
• Process customer payments, as appropriate.
• Perform collection responsibilities, as assigned.
• Maintain office cleanliness.
• Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.
• Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.
• Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
• Resolve any scheduling conflicts including verifying and/or updating account details, as needed.
• Other duties may be assigned.

QUALIFICATIONS:

• High School Diploma or GED, required.
• 2 years customer service experience.
• 2 years of professional computer experience.
• 1 year front desk experience.
• 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling.
• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
• While performing the duties of this job, the employee is required to sit for long periods.
• Employee will occasionally be required to bend, kneel, balance, lift.
• Employee will consistently be required to work indoors in an office setting, work alone and with others.
• Office settings are mild to moderate temperatures.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.