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- Tasks: Provide top-notch customer service by buying and selling foreign currencies.
- Company: Join a leading global retail foreign exchange group at London Luton Airport.
- Benefits: Enjoy competitive pay, uncapped incentives, free parking, and staff currency discounts.
- Why this job: Build your career in a dynamic environment while helping travellers with their currency needs.
- Qualifications: Previous retail or customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts between 03:30am and 01:00am; transport to the airport is necessary.
The predicted salary is between 26300 - 31500 £ per year.
Exciting opportunities have arisen in our London Luton Airport location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency.
You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days Between: 03.30am and 01.00 am on a shift pattern basis and occasional night shifts.
Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:30am.
You must be eligible to work full time in the UK.
Salary: £12.63 per hour
Foreign Exchange Sales Consultants – London Luton Airport - Full Time employer: ChangeGroup UK
Contact Detail:
ChangeGroup UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Sales Consultants – London Luton Airport - Full Time
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current currency trends. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication and negotiation skills. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers, especially in a fast-paced environment like an airport.
✨Tip Number 3
Showcase your customer service experience by preparing specific examples of how you've successfully handled challenging situations in the past. This will highlight your ability to work under pressure and build rapport with customers.
✨Tip Number 4
Be ready to discuss your sales achievements and how you meet targets. Think of metrics or examples that illustrate your success in previous roles, as this will align well with the expectations for this position.
We think you need these skills to ace Foreign Exchange Sales Consultants – London Luton Airport - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous retail or customer service experience. Emphasise any roles where you provided excellent customer service or worked in a sales environment, as these are crucial for the Foreign Exchange Sales Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention specific examples of how you've successfully negotiated or assisted customers in the past, particularly in a sales context.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as your flair for sales, ability to work under pressure, and self-motivation. Use bullet points for clarity and impact.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Prepare answers that reflect your experience and demonstrate your understanding of foreign currency needs, as well as your ability to meet targets.
How to prepare for a job interview at ChangeGroup UK
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to assist a client.
✨Demonstrate Your Sales Flair
The ideal candidate should have a knack for sales. Prepare to discuss how you've promoted products or services in the past, and think of ways you can apply those skills to foreign currency sales.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like foreign currency. This will help you build rapport with interviewers.
✨Prepare for Pressure Scenarios
Given that the job involves working under pressure, be ready to discuss how you handle stressful situations. Share examples of times when you maintained composure and delivered results despite tight deadlines or high-stress environments.
