Claims Executive

Job Title: Claims Executive, Property & Casualty

Entity: Consilium

Location: London/Hybrid – 3 days in the office

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd\’s of London Broker that embodies a culture of inspiration and innovation. Powered by our people\’s commitment, our united vision and collective determination make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders – inspiring action, challenging the status quo and seizing opportunities. At Consilium, excellence is not a destination but a journey we undertake together.

Our people are at the heart of Aventum. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs and support their unique goals and ambitions.

Role Summary

Claims Executive Senior Associate

The Claims Executive role requires an energetic, driven, and intelligent individual who will be responsible for looking after our claims across multiple classes of business and on an international placement basis. This is an ideal role for a person with five or more years of claims experience who is looking for a role in which they can grow and develop their knowledge and skills.

Role Accountabilities

• Handling a portfolio of international Property & Casualty insurance and reinsurance claims within service level agreement times,operating with integrity and professionalism;
• Ability to multi-task, manage conflicting priorities and work well under pressure;
• Liaising with Insurers, Clients, Brokers and other Insurance Experts daily;
• Working closely with internal teams, ensuring they are up-to-date and aware of developments;
• Assisting the claims team with the preparation and analysis of Management Information;
• Flexibility and willingness to take on additional responsibilities and work;
• Processing settlements;
• Handling London Market Systems;
• Setting up new claims and managing/reviewing throughout the lifecycle;
• Managing a diary system;
• Building and maintaining the Company\’s profile with Underwriters and key experts;
• Assisting the Head of Claims in monitoring the performance of claims providers and reaching targeted deadlines.
• Monitoring and checking the work of peers and providing knowledge-based training and guidance where necessary
• Meet with external parties if required to maintain relationships and discuss individual matters.
• Provide any necessary ad hoc support to Team Lead and other team members.
• Providing and undertaking training as required by the line manager
• Mandatory completion of company-prescribed learning and adherence to FCA rules.
• Compliance with all company procedures
• Any additional duties as assigned

Role Requirements

• Minimum 4-5 years of Property & Casualty Claims experience
• London Market experience
• Knowledge of ECF
• Experience in handling UK and International claims from cradle to grave
• Cargo, Property and Liability class knowledge (preferable)
• At least 5 A-C (or equivalent) Grade GCSE, including English and Maths
• Insurance qualifications, e.g. CII (desirable)
• Knowledge of Word, Excel and Outlook

Skills and Abilities

• Excellent verbal and written communication skills
• Ability to multi-task, manage conflicting priorities and work well under pressure
• Able to build trust by operating with integrity and professionalism
• Flexibility and willingness to take on additional responsibilities and work
• Professional approach with an outcome-focused and positive attitude
• Mentoring ability to assist in the development and growth of the claims team
• Self-motivated & enthusiastic
• Team worker with the ability to work on their initiative
• Solid data entry skills with the ability to identify numerical errors.
• Positive attitude
• Excellent attention to detail
• Willingness to challenge claims outcomes

We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry\’s finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we\’re limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.

FCA Conduct Rules

Under the Senior Managers and Certification Regime, the FCA and Aventumexpects that:

• You must act with integrity.
• You\’ll need the necessary skills, care, and diligence.
• You must cooperate with the FCA, the PRA and other regulators.
• You must pay due regard to customers\’ interests and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.