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For Companies At a Glance
- Tasks: Assist customers with various enquiries via phone, email, and face-to-face.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Enjoy potential hybrid working after training and a supportive team environment.
- Why this job: Make a real impact while developing your communication and problem-solving skills.
- Qualifications: Experience in customer service and strong multitasking abilities are essential.
- Other info: This is a temporary role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
About the Role:
Are you passionate about helping others and making a real difference in your community? We're looking for a Customer Contact Adviser to join our clients dedicated team that supports residents, businesses, and visitors with a wide range of enquiries - from Council Tax to Waste Management. While many services are accessed online, they pride themselves on delivering personalised support via telephone, email, and face-to-face interactions.
What You'll Do:
As a Customer Contact Adviser, you'll be the first point of contact for individuals seeking help. You'll provide friendly, knowledgeable assistance while working as part of a dynamic team. Your journey will begin in a city centre office environment, with the potential to move to a hybrid working model once training is complete.
Key Responsibilities:
- Handle and resolve a variety of customer queries.
- Support customers via phone, email, and in-person communication.
- Listen carefully, log enquiries accurately, and research to provide effective solutions.
- Navigate multiple software systems while staying organised and focused.
- Remain calm and professional when dealing with confused or frustrated customers.
- De-escalate emotionally charged situations with empathy and clear communication.
What We're Looking For:
- Experience in a busy, customer-facing role.
- Strong multitasking and problem-solving abilities.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Adviser
✨Tip Number 1
Familiarise yourself with common customer queries related to council services, such as Council Tax and Waste Management. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for handling various customer interactions, especially when dealing with frustrated or confused individuals.
✨Tip Number 3
Research the company’s values and mission statement. Being able to align your personal values with theirs can make a strong impression and show that you are genuinely interested in contributing to their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced in the Customer Contact Adviser role, which can help you tailor your approach.
We think you need these skills to ace Customer Contact Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Contact Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer service roles. Use specific examples that demonstrate your ability to handle queries, multitask, and provide effective solutions. Highlight any experience with software systems or communication tools.
Write a Personalised Cover Letter: In your cover letter, express your passion for helping others and making a difference in the community. Mention why you are interested in this role specifically and how your skills can contribute to the team’s success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for customer service and helping the community. Share specific examples from your past experiences where you made a positive impact on someone's day.
✨Demonstrate Your Communication Skills
Since the role involves various communication methods, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively handled customer queries in the past, especially in challenging situations.
✨Familiarise Yourself with Common Customer Issues
Research common enquiries related to Council Tax and Waste Management. Being knowledgeable about these topics will show your commitment and readiness to assist customers effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your problem-solving skills. Practice staying calm and professional while navigating difficult customer interactions, showcasing your ability to de-escalate situations.
