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- Tasks: Lead the CRM strategy and manage player journeys for our dynamic online gambling business.
- Company: Join Gambling.com Group, a leading provider in the fast-paced online gambling industry.
- Benefits: Enjoy flexible remote work, comprehensive healthcare, and a lifestyle spending account.
- Why this job: Be part of an award-winning team that values innovation and personal development.
- Qualifications: Experience in data-driven CRM strategies, preferably in online gaming, is essential.
- Other info: Work in a hybrid model with a global team and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Gambling.com Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands – including flagship site Gambling.com and sports betting site Bookies.com as well as iGaming-focused sites Casinos.com, BonusFinder.com and UK-centric Freebets.com. In the U.S., the company operates state-specific websites such as NewYorkBets.com, BetCarolina.com, and BetArizona.com, helping consumers discover and connect with legal gambling options.
In addition to its marketing operations, Gambling.com Group provides sports data services through consumer subscription platforms like OddsJam and RotoWire, along with B2B services through OpticOdds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners.
As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Casino Affiliate of the Year at the 2024 EGR Operator Awards. Gambling.com Group embraces a majority remote-first hybrid work model, offering employees the flexibility to work remotely while being part of a global team. For some roles, in-office presence is required for operational reasons, ensuring seamless collaboration and effectiveness where needed. With flagship offices in Dublin, Charlotte, and Malta, and satellite offices in Madison, Helsinki, Serbia, and Costa Rica, we operate on a "think local, act global" mindset. Gambling.com Group is on the lookout for innovative, solution-driven, and fast-paced thinkers to join our growing team.
Responsibilities:
- CRM Strategy & Vision: Develop and own the end-to-end CRM strategy for the paid media business, aligning it with overall business revenue and growth targets. Translate strategic vision into actionable CRM roadmaps and initiatives.
- Player Lifecycle Management & Segmentation: Design, implement, and optimize comprehensive player journeys tailored to different player segments/channels/merchants. Utilize advanced segmentation methodologies based on player behavior, engagement, preferences, vertical and source of acquisition. Implement and manage dynamic segmentation strategies to ensure relevance and effectiveness of communications.
- Campaign Management & Automation: Lead the planning, execution, and optimization of multi-channel CRM campaigns (email, SMS, push notifications, website personalization). Leverage CRM automation platforms to create triggered, personalized communications and automated player flows. Develop and manage promotional campaigns, bonus offers that drive engagement and retention for referred players.
- Data Analysis & Optimization: Establish and monitor key CRM performance metrics and KPIs and produce reports to monitor progress. Conduct deep-dive analysis of player data to identify trends, opportunities, and areas for improvement. Implement A/B testing and multivariate testing frameworks to continuously optimize campaign performance, customer funnel, messaging, and offers. Work closely with BI and analytics teams to refine data models and reporting to clearly measure and identify ROAS.
- Technology & Tools: Oversee the effective utilization of CRM platforms and marketing automation tools. Identify and evaluate new CRM technologies and innovative solutions to enhance our capabilities. Ensure seamless integration of CRM systems with internal data systems.
- Regulatory Compliance & Responsible Gaming: Ensure all CRM activities and communications comply with relevant gambling regulations. Implement and champion responsible gaming practices within CRM strategies, including self-exclusion and ensure that all data meets permissions requirements.
- Team Leadership & Development: Lead, mentor, and develop a high-performing team of CRM specialists. Foster a culture of continuous learning, innovation, and data-driven decision-making within the CRM team. Set clear performance objectives, provide regular feedback, and conduct performance reviews.
- Cross-functional Collaboration: Collaborate effectively with other departments, including Paid Media, Product Development, Tech, and Analytics to achieve shared business goals. Provide CRM insights and updates to senior leadership and stakeholders.
Skills & Experience:
- Proven track record of developing and executing successful, data-driven CRM strategies.
- Strong preference for experience in online gaming.
- Deep expertise in player segmentation, lifecycle marketing, personalization, and marketing automation.
- Strong hands-on experience with leading CRM platforms.
- Highly analytical with strong proficiency in data analysis tools (e.g., Excel, Microstrategy, Tableau) and the ability to translate complex data into actionable insights.
- Excellent understanding of the online gambling environment, player behaviours, and industry trends.
- Solid knowledge of relevant regulatory frameworks (e.g., GDPR, responsible gaming) and best practices.
- Exceptional leadership, team management, and mentoring skills.
- Strong communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Commercially minded, results-oriented, and customer-obsessed.
- Ability to thrive in a fast-paced, dynamic, and target-driven environment.
Perks & Benefits:
- Employee Stock Purchase Program
- Comprehensive private Healthcare Insurance
- Flexible work environment with the option for remote work
- Lifestyle Allowance/Lifestyle Spending Account
- Hardware and software
- Regular company events, including seasonal parties and sports & social outings.
- Access to courses for Personal and Career Development
- Company Paid Volunteer Day
CRM Lead employer: Gambling.com Group
Contact Detail:
Gambling.com Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Lead
✨Tip Number 1
Familiarise yourself with the online gambling industry and its trends. Understanding player behaviours and preferences will help you demonstrate your knowledge during interviews, showing that you're not just a fit for the role but also passionate about the sector.
✨Tip Number 2
Network with professionals in the CRM and online gaming fields. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Gambling.com Group. This can give you insights that will be valuable in your application process.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive CRM strategies in the past. Be ready to discuss specific metrics and outcomes, as this will highlight your ability to contribute to the company's goals effectively.
✨Tip Number 4
Research the CRM tools and technologies mentioned in the job description. Familiarity with these platforms will not only boost your confidence but also allow you to speak knowledgeably about how you can leverage them to enhance the company's CRM efforts.
We think you need these skills to ace CRM Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM strategy, player segmentation, and campaign management. Use specific examples that demonstrate your success in these areas, particularly in the online gaming industry.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the online gambling sector and how your skills align with the responsibilities outlined in the job description. Mention your understanding of regulatory compliance and responsible gaming practices.
Showcase Data Analysis Skills: Emphasise your analytical abilities by including examples of how you've used data analysis tools to drive CRM strategies. Highlight any experience with A/B testing and how it has improved campaign performance.
Highlight Leadership Experience: If you have experience leading teams, make sure to include this in your application. Discuss how you've mentored team members and fostered a culture of innovation and data-driven decision-making.
How to prepare for a job interview at Gambling.com Group
✨Understand the Company and Industry
Before your interview, make sure to research Gambling.com Group and the online gambling industry. Familiarise yourself with their brands, services, and recent achievements. This knowledge will help you demonstrate your genuine interest and align your answers with the company's goals.
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with CRM strategies, player segmentation, and campaign management. Highlight specific examples of successful campaigns you've led and how they contributed to business growth. Use data to back up your claims and show your analytical skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about how you would approach designing a player journey or optimising a campaign. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Leadership and Team Collaboration
As a CRM Lead, you'll need to lead a team and collaborate across departments. Be ready to share examples of how you've successfully managed teams, mentored colleagues, and worked with other departments to achieve common goals. Emphasise your communication and interpersonal skills.
