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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage infrastructure across multiple London locations.
- Company: Join UST, a leading IT services and consulting firm dedicated to innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team that values proactive problem-solving and client satisfaction.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with asset management tools required.
- Other info: Weekend or out-of-hours support may be needed; perfect for tech enthusiasts!
The predicted salary is between 28800 - 42000 £ per year.
We are seeking a highly skilled and proactive IT Support Specialist to deliver exceptional technical support and infrastructure services across multiple client sites. This role is vital to ensuring seamless day-to-day operations and efficient IT service delivery in a fast-paced, multi-location environment.
Weekend or out-of-hours support will apply to this role.
The Role
- Deliver hands-on on-site IT support across key London locations.
- Coordinate bi-annual maintenance checks and ad-hoc site visits.
- Provide break-fix support for end-user devices including monitors, phones, thin clients, and peripherals.
- Manage hardware setups, cable patching, Wi-Fi testing, and diagnostics.
- Build and deploy PCs, including Thin Clients, ensuring rapid resolution and minimal disruption.
- Support and maintain asset tagging, CMDB updates, and lifecycle management of IT infrastructure.
- Oversee Co-Location (CoLo) services including installations, moves, and infrastructure maintenance.
- Supervise and chaperone third-party vendors, ensuring compliance with client standards.
- Provide intelligent hands-on support for power cycling and hardware replacements.
- Maintain detailed documentation of change activities and support actions.
- Conduct comms room cleaning and manage IT asset disposal via approved vendors.
- Participate in service reviews and proactively recommend areas for improvement.
- Major desk moves and project-specific resource extensions.
What You Will Bring
- Proven experience in IT support, desktop services, and infrastructure management.
- Strong troubleshooting ability with knowledge of Windows OS, cable patching, and PC builds.
- Familiarity with asset management tools, CMDB, and ITSM platforms.
- Clear communicator with excellent interpersonal skills and attention to detail.
- Ability to manage multiple priorities in a dynamic, client-facing environment.
IT Support Specialist (Associate III - Cloud Infrastructure Services) employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Associate III - Cloud Infrastructure Services)
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows OS and asset management tools. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with current or former employees of UST on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues or improved processes. Having concrete examples ready will showcase your problem-solving skills and hands-on experience, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in IT support and cloud infrastructure services. Being knowledgeable about current developments can help you stand out as a candidate who is not only qualified but also genuinely interested in the field.
We think you need these skills to ace IT Support Specialist (Associate III - Cloud Infrastructure Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, desktop services, and infrastructure management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your troubleshooting skills and familiarity with Windows OS and asset management tools. Mention specific examples of how you've successfully managed multiple priorities in a dynamic environment.
Highlight Technical Skills: In your application, emphasise your technical skills such as cable patching, PC builds, and experience with ITSM platforms. This will show that you have the hands-on expertise needed for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Specialist.
How to prepare for a job interview at UST
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, cable patching, and PC builds. Bring examples of past troubleshooting scenarios where you successfully resolved issues, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
As an IT Support Specialist, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy. This will highlight your interpersonal skills and ability to work in a client-facing environment.
✨Demonstrate Proactivity
Prepare to discuss how you've proactively identified areas for improvement in previous roles. Share specific examples of how you’ve contributed to enhancing IT service delivery or streamlining processes, which aligns with the role's requirements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT support challenges and how you would handle them, especially in a fast-paced, multi-location environment. This will show your readiness for the dynamic nature of the job.
