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For Companies At a Glance
- Tasks: Provide 1st line IT support and resolve issues for users in a fast-paced environment.
- Company: Join TieTalent, a global leader in technology and professional services.
- Benefits: Enjoy hybrid working with 2 days in the office and potential for contract extension.
- Why this job: Perfect for problem solvers who want to grow their IT skills in a dynamic team.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused attitude required.
- Other info: This role offers a chance to work with cutting-edge technologies and high-profile clients.
The predicted salary is between 28800 - 43200 £ per year.
Looking to take your IT skills to the next level in a global, fast-paced environment? We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent role. The role offers hybrid working with 2 days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move.
You will provide 1st line support within a professional services environment, working across a broad range of technologies, including:
- Microsoft Office & Exchange
- Active Directory
- Citrix & VPN
- Vmware & desktop imaging
- End-user hardware (laptops, desktops, printers, Cisco phones, mobile devices)
- Legal and enterprise applications like iManage, MatterSphere, Bighand, Intapp Time, SharePoint, and more.
You’ll handle incidents and service requests via phone, email, and in person—resolving as much as possible on first contact. You will also play a key role in projects and major incidents.
What We’re Looking For
- Proven experience in IT support (ideally in legal or professional services)
- Strong communication and problem-solving skills
- Confident managing hardware, software, and user accounts
- A proactive, customer-focused attitude
This is a great chance to get your foot in the door with a high-performing global team—with longer-term opportunities on the horizon. Apply now to find out more.
Nice-to-have skills
- Microsoft Exchange
- Active Directory
- Citrix
- VPN
- VMWare
- Laptops
- Desktops
- Mobile Devices
Service Desk Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Active Directory, and Citrix. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your thought process and how you approach troubleshooting can impress interviewers and show that you're ready for the challenges of the role.
✨Tip Number 3
Network with current or former employees of TieTalent, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role emphasises delivering top-tier customer service, having specific examples ready will demonstrate your ability to handle user interactions effectively.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in professional services or legal environments. Emphasise your problem-solving skills and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused attitude and your ability to handle incidents effectively. Mention your experience with the technologies listed, such as Microsoft Office, Active Directory, and Citrix.
Showcase Communication Skills: In your application, provide examples of how you've successfully communicated with users to resolve issues. Highlight any experience you have in delivering top-tier customer service.
Highlight Relevant Projects: If you've worked on projects or major incidents in previous roles, be sure to mention these in your application. This will demonstrate your proactive approach and ability to manage multiple tasks effectively.
How to prepare for a job interview at TieTalent
✨Showcase Your IT Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Microsoft Office, Active Directory, and Citrix. Be prepared to discuss how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving issues on first contact, prepare examples of past challenges you've faced and how you successfully solved them. This will show your proactive approach and ability to think on your feet.
✨Emphasise Customer Service Experience
The position requires a strong customer-focused attitude. Share instances where you've gone above and beyond to assist users, ensuring they feel valued and supported during their technical difficulties.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life scenarios, such as handling a major incident or managing multiple service requests. Practising these types of questions can help you articulate your thought process clearly.
