Head of Account Development

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

Join the Wireless Logic Adventure: We’re seeking a Dynamic Head of Account Development, Retention & Growth to help us conquer the IoT world! This is a hands-on senior leadership role focused on driving exceptional customer satisfaction and in doing so, maximise growth and retention within an established and expanding customer base. You’ll lead our talented team of Account Development Managers, coaching and empowering them to supercharge customer relationships and unlock new opportunities. You’ll be the driving force behind our growth, making sure our customers are thrilled and our business is booming.

The ideal candidate will bring experience in driving the sale of subscription-based solutions and services, combining strategic oversight and operational leadership to enhance account performance and uncover new opportunities. If you’re a seasoned pro in selling subscription-based solutions and have a deep understanding of the IoT landscape, this is your chance to shine. Let’s work together to build the future of IoT!

• Responsible for the management and development of Wireless Logic's exceptional account base in across the Wireless Logic and Arkessa brands in the UK Market.
• Nurture, develop and mentor the established Account Development sales team to build strong relationships, trust and confidence across the customer base.
• Enhance sales skills, productivity, and the ability to identify and act on growth opportunities.
• Foster and drive deep collaboration with your peers within the team who are leading the Customer Success Management and Strategic Business Development functions to ensure excellence at every stage of the customer lifecycle.
• Establish and nurture relationships with stakeholders across the various functions of the business to ensure service excellence, the development and delivery of new solutions for our customers and leverage our commercial agility to deliver not only technology and services that meet our customers’ needs, but commercial models that dovetail into their business models.
• Encourage a culture of applied thinking, curiosity and engagement, challenging the team to invest more time in understanding customer needs and fostering meaningful conversations.
• Drive accountability through setting clear objectives, regular performance reviews, and providing actionable feedback.
• Develop and execute account strategies to ensure high levels of customer retention and satisfaction.
• Fostering strong, long-term relationships with key customers, establishing the organisation as a trusted partner.
• Drive and maximise organic growth within the customer base by identifying opportunities for cross-selling, upselling, and expanding the adoption of Wireless Logic's broad array of IoT solutions and services.
• Protect, retain and grow existing revenue streams from a large and diverse customer base that spans a broad horizontal spectrum of different vertical markets and organisation sizes.
• Collaborate with other sales and marketing leaders to align strategies, share insights, and capitalise on market trends.
• Meet and exceed the relevant revenue, margin and EBITDA budgets.
• Ensure market share growth through delivering growth commensurate to Serviceable Addressable Market.
• Understand the complex and rapidly evolving IoT ecosystem, the competitive landscape, key players and the role, value and differentiation that Wireless Logic offers.

The Secret Sauce: Strong previous experience as both an individual contributor and sales leader in B2B technology sales, especially in account development, although business development experience would also be advantageous. A track record of the consistent delivery of results in both the retention and growth of diverse and complex customer bases, meeting and exceeding budgets and targets. A passionate and engaged people leader and coach, with experience of and demonstratable results in supporting the growth and development of individuals. Strong focus and ability to build customer loyalty and satisfaction, with the ability to develop strategies tailored to specific client needs. An intimate understanding of the IoT or telecommunications ecosystem, the key players, key markets, emerging technologies and trends would be highly desirable. Driven and ambitious, but also highly collaborative, with a team ethos and desire to deliver collective success from the business and the team. High competence in using data and analytics to inform decisions, identify opportunities, and track performance metrics. Exceptional applied thinking and problem-solving skills. Excellent written, communication and presentation skills.

What Will Make You Shine At Wireless Logic: This role is ideal for a seasoned sales leader who combines a passion for coaching teams, driving customer success, and exceeding business goals. A high energy and results-driven leader with the ambition to progress into broader leadership roles in the medium term, based on success and delivering exceptional outcomes. Highly strategic, yet hands-on, capable of balancing long-term vision with immediate execution. Strong interpersonal and communication skills to effectively interact with customers, team members, and senior stakeholders. Adaptable and forward-thinking, with the ability to navigate a dynamic and rapidly evolving marketplace. A creative applied thinker who has a passion for finding solutions to opportunities and challenges. A track record of driving and scaling and growing the sales of solutions and services based upon recurring revenue streams. Exceptional applied thinking skills and the ability to understand the demands and needs of a very broad spectrum of different industries and applications.

Why Come Work With Us? Here’s why we’re confident you’ll love being part of our team: The chance to join a creative, entrepreneurial company where bold ideas are celebrated. Full training, ongoing support, and the tools to help you thrive and grow in your role. We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

How We Work? We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Wireless Logic unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

Ok, I’m Interested, What’s Next? Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

Overview of interview process at Wireless Logic: Tele Interview – Meet the people team 2nd Stage (Face to Face)- Meet your manager and peers Final Stage (Virtual / Face to Face)- Meet our executive leadership.