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- Tasks: Lead the team and ensure a luxurious customer experience at Harrods.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, birthday leave, discounts, and social events.
- Why this job: Be part of a creative team that values your contributions and growth.
- Qualifications: 2 years in people management and a passion for luxury retail required.
- Other info: Diversity and inclusion are at our core; all backgrounds are welcome.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Reporting to: Store Manager
Location: Harrods, London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM London is one of the UK's fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role: The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities:
- People Management: Act as the person in charge in the absence of the Manager. The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager. Carry out daily training and coaching with the team by leading by example on the shop floor. Assist with managing staff admin including hours worked against what is recorded in Humanity. Arrange cover in the absence of the manager. Ensure breaks are taken whilst being the manager in charge. Keep up to date with company policies within the handbook and ensure the team are complying. Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps. Understand the store target and relay this to the team. Encourage dress code compliance following the policy. Attend meetings in the absence of the manager.
- Customer: Provide the best most luxurious customer experience to all who visit the store. Be confident in building organic and long-lasting relationships with customers. Aware of the importance of CRM. Carry out personal styling sessions with confidence. Promote where possible the omni channel experience.
- Product: Have a high level of product knowledge, attend regular product review meetings and relay new information to the team. Ensure the store display represents the design intent for each garment. Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager. Assist with the store recall process.
- System: Understand the Elucid back office and be a super user for back-office processes. Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You:
- Experience in people management in a high volume, fast paced environment (2 years preferred)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Highly organised and a proactive leader
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Assistant Store Manager - Harrods employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Harrods
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and values. Understanding their commitment to luxury and customer service will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your experience in people management by preparing specific examples of how you've successfully led teams in fast-paced environments. Highlighting your ability to motivate and develop others will resonate well with the hiring managers.
✨Tip Number 3
Research current trends in modern luxury retail and be ready to discuss how these trends can impact customer experience. This knowledge will demonstrate your commercial understanding and passion for the industry.
✨Tip Number 4
Prepare to discuss your approach to visual merchandising. Bring examples of how you've created engaging displays in previous roles, as this is crucial for maintaining the brand's aesthetic and driving sales.
We think you need these skills to ace Assistant Store Manager - Harrods
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ME+EM's brand ethos and values. Familiarise yourself with their product range and customer service approach. This will help you tailor your application to reflect how you align with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in people management and retail, especially in fast-paced environments. Provide specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as visual merchandising, coaching, and a strong understanding of luxury retail. Use bullet points to make these skills stand out in your application.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of the responsibilities outlined in the job description. Mention how you can contribute to team morale and customer satisfaction, drawing on your past experiences.
How to prepare for a job interview at Me+Em
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Research ME+EM's brand values and recent collections, and be ready to discuss how you can contribute to their vision.
✨Demonstrate People Management Skills
Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight your ability to support and motivate others, as this role requires strong people management skills.
✨Understand Customer Experience
Be ready to discuss how you would enhance the customer experience at ME+EM. Share specific strategies you've used in the past to build relationships with customers and provide exceptional service.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is crucial for this role, brush up on your knowledge of effective display techniques. Be prepared to share your ideas on how to present products in a way that aligns with the brand's design intent.
