Customer Success Manager

The Company:

• Fast-growing scale-up transforming how organisations manage supplier sustainability, quality, and compliance.
• Privately owned, strong investor backing and working with globally recognised brands.
• Exciting growth plans over the next 2 years, targeting new markets and double revenue growth.

The Opportunity:

Step into a hands-on, high-impact role as Customer Success Manager, owning a strategic client portfolio and driving commercial results.

You’ll be at the forefront of client relationships, managing renewals and driving expansion with a multi-product solution, across a portfolio valued at €1.5m.

Work with new and legacy client accounts, working with the onboarding and enablement teams, before owning the total customer lifecycle. Here, the Customer Success team own the number, so account development is your responsibility – but you will be rewarded for that growth!

The Ideal Candidate:

• 2+ years’ experience in Customer Success within a fast-paced start/scale-up environment. Ideally a business growing from £1mil – £10mil ARR.
• Proven track record managing large/enterprise accounts with ARR upward of £50k.
• A proven track record of owning and delivering against renewal targets, as well as upsell and cross-sell of existing accounts.
• High-energy, resilient, and energetic thrives in a fast-moving, scale-up environment.
• Commercially savvy and proactive with a background in sales or account management with owned revenue targets.
• Experience within procurement or working with procurement teams/departments.

The Package:

• Base salary up to £55k plus bonus (£15k)
• UK remote working with a real focus on separating work time and personal time!
• 25 days holiday, plus bank holidays.
• Multiple annual get togethers that could be anywhere in Europe!