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- Tasks: Join us as a Trade Counter Customer Service Advisor, delivering top-notch service and exceeding customer expectations.
- Company: JP Corry is a leading Builders Merchant in Northern Ireland, recognized for quality and service.
- Benefits: Enjoy 34 days of annual leave, a tailored benefits package, and competitive pension options.
- Why this job: Be part of a passionate team in a rewarding environment with opportunities for growth and recognition.
- Qualifications: Ideal candidates are customer-focused, with sales experience and strong communication skills.
- Other info: Flexible working hours available to suit your needs!
The predicted salary is between 24000 - 36000 £ per year.
JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. WHY WORK AT JP CORRY: Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare+ Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme ABOUT THIS ROLE:Our teams in Glarryford are looking for an enthusiastic and dedicated Trade Counter Customer Service Advisor who prides themselves on delivering first class service and who can really make difference. In this customer facing role, you will be responsible for contributing to and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through upselling and cross-selling products. Branch opening hours are Mon – Thurs 07.30 – 17.00 Fri 07.30 – 16.00 Sat 08.00 – 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! DUTIES TO INCLUDE, BUT NOT LIMITED TO: Provide an exceptional level of customer service to all customers. Building relationships both over the phone and face to face and also including prompt and accurate responses to online/ecommerce custom and queries. Identify and generate sales opportunities for the full range of JP Corry products. Provide realistic quotations to meet both customer and business needs. Ensuring a high standard of good housekeeping throughout the store Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures Ensure sufficient levels of stock are on the shop floor, ordering more as required Any other reasonable duties deemed necessary. SUITABLE APPLICANTS WILL IDEALLY: Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like. Proven experience within a face to face sales and customer service based role. Possess strong communication and interpersonal skills in order to be a real team player. Proficient in the use of IT and have good computer literacy and telephone skills. Web sales, E commerce and social media experience Ideally knowledge / experience of the construction / building materials industry JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER
STARK Building Materials UK Limited trading as JP Corry | Customer Service Advisor - Trade Counter - Glarryford employer: STARK Building Materials UK Limited trading as JP Corry
Contact Detail:
STARK Building Materials UK Limited trading as JP Corry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STARK Building Materials UK Limited trading as JP Corry | Customer Service Advisor - Trade Counter - Glarryford
✨Tip Number 1
Familiarize yourself with the building materials industry. Understanding the products and services offered by JP Corry will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering first-class service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Showcase your communication skills. As a Trade Counter Customer Service Advisor, you'll need to build relationships with customers both face-to-face and over the phone. Prepare to discuss how you effectively communicate and resolve issues.
✨Tip Number 4
Be flexible with your availability. JP Corry values flexibility in working hours, so if you can accommodate different shifts, make sure to mention this. It shows your willingness to adapt and meet the company's needs.
We think you need these skills to ace STARK Building Materials UK Limited trading as JP Corry | Customer Service Advisor - Trade Counter - Glarryford
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand JP Corry's values of Decency, Passion, and Pride. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or sales roles, especially those that involved face-to-face interactions. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since strong communication is key for this role, include examples in your application that showcase your interpersonal skills. Mention any relevant experiences where you successfully built relationships with customers.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Service Advisor position. Mention your passion for delivering excellent customer service and any knowledge of the building materials industry.
How to prepare for a job interview at STARK Building Materials UK Limited trading as JP Corry
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Your Sales Skills
Prepare to discuss how you've successfully upsold or cross-sold products in previous roles. Highlight any relevant metrics or achievements that showcase your ability to generate sales opportunities.
✨Know the Products
Familiarize yourself with JP Corry's range of building materials and timber-based products. Being knowledgeable about the products will help you answer questions confidently and show your genuine interest in the role.
✨Emphasize Teamwork and Communication
Since this role requires strong interpersonal skills, be ready to talk about how you work effectively within a team. Provide examples of how you've built relationships with colleagues and customers alike.
