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- Tasks: Provide hands-on IT support for macOS and Windows, resolving technical issues efficiently.
- Company: Join a global brand in their London office, enhancing IT operations for a diverse team.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a proactive team, making a real impact on IT support and user experience.
- Qualifications: Experience in IT support, strong technical skills in macOS/Windows, and excellent communication abilities.
- Other info: This is a 6-month contract role based in Kings Cross, requiring 5 days onsite.
The predicted salary is between 30000 - 42000 £ per year.
Inside IR35: 6 months contract London / Kings Cross – 5 days onsite
Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll provide hands-on and remote support primarily on macOS, with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset.
Role and Responsibilities:
- Provide on-site IT support for the London office, resolving technical issues efficiently
- Troubleshoot hardware, software, and network problems across various platforms
- Manage support requests via chat, video, phone, email, and ITSM tools
- Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems
- Escalate complex network issues to global teams as needed
- Install and configure desktops, laptops, peripherals, and applications
- Support meeting room AV and video conferencing setups
- Track IT assets and manage hardware lifecycle
- Assist with onboarding/offboarding and IT setup for staff
- Liaise with global IT and escalate unresolved issues
- Promote IT security best practices locally
- Document procedures and update knowledge base
- Perform routine system checks and maintenance
Essential Skills and Experience:
- Demonstrated experience in an on-site IT support role within a fast-paced, customer-focused environment
- Strong technical expertise across both macOS and Windows platforms
- Proficiency with Google Workspace and Microsoft Office 365
- Solid understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Experience in hardware diagnostics and repair (laptops, desktops, printers)
- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow)
- Excellent verbal and written communication skills
- Friendly, professional, and empathetic approach to user support
- Proactive attitude with strong problem-solving abilities and eagerness to learn
- Ability to manage multiple priorities with minimal supervision
- Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation
- Experience supporting cloud-based tools and SaaS platforms
- Working knowledge of Slack for team communications
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation and system management
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Analyst - macOS
✨Tip Number 1
Familiarise yourself with macOS and Windows support tools. Since this role requires hands-on support for both platforms, being well-versed in troubleshooting techniques and common issues will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills. As you'll be the link between local staff and global IT, demonstrating your ability to communicate technical information clearly and empathetically will be crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've tackled complex IT issues in the past, as this will highlight your proactive mindset and readiness to handle challenges.
✨Tip Number 4
Get comfortable with ITSM tools like ServiceNow. Familiarity with ticketing systems is essential for managing support requests efficiently, so consider exploring any available resources or tutorials to boost your knowledge.
We think you need these skills to ace 1st / 2nd Line Support Analyst - macOS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with macOS and Windows. Emphasise any customer-facing roles and technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific experiences where you've successfully resolved technical issues or improved user satisfaction.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as Google Workspace, Microsoft Office 365, and networking fundamentals. Use bullet points for clarity.
Showcase Communication Abilities: Since this role requires excellent communication skills, provide examples of how you've effectively communicated with users or teams in previous positions. This could be in your CV or cover letter.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both macOS and Windows platforms. Highlight specific examples of troubleshooting hardware and software issues, as well as any relevant certifications you hold, such as CompTIA A+ or Network+.
✨Demonstrate Communication Skills
Since this role involves customer-facing support, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with users in the past, especially in high-pressure situations.
✨Emphasise Your Proactive Mindset
Employers value candidates who take initiative. Prepare to discuss instances where you've identified potential issues before they became problems, or how you've improved processes in previous roles.
✨Familiarise Yourself with ITSM Tools
Since managing support requests is a key part of the job, brush up on your knowledge of ITSM/ticketing platforms like ServiceNow. Be ready to explain how you've used these tools to track and resolve issues efficiently.
