Office Manager

Facilities Management Hybrid Employed 37.5 Basingstoke RG21 4AW About Us Psicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in satellite clinics across the country and remotely. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry. About The Role In this role, the Office Manager will oversee daily operations, ensuring a welcoming environment for patients and visitors, managing supplies, and supporting the team. They will also work closely with key departments to maintain high standards, monitor performance, and ensure smooth clinic operations. Principle duties and responsibilities will include but not limited to: Meeting and greeting clients, patients, families and other visitors. Ensuring all visitors are signed in and have appropriate visitor passes. Ensuring waiting areas are a calm, welcoming, clean and tidy environment. Maintaining oversight of all tasks and processes within the Front of House service. Assisting administrators with daily / weekly completion of tasks such as – answering and handling telephone calls, managing incoming and outgoing post, scanning and uploading clinical documents or visitor documents and uploading to the appropriate area of the business. Working within and supporting to maintain KPIs in collaboration with the Quality Management team. Completing regular audits of designated team to ensure regulated activity is completed as defined within the Company\’s protocols, NICE guidelines and CQC regulations. Person Specification Ability to collate, present, and interpret data or desire to learn. Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts) or desire to learn. Demonstrable experience within an operational role led by targets/trajectories. Ability to work with both details and \’the bigger picture\’. Ability to lead and a motivate a team to ensure optimal productivity and achievement of targets. Confidence to liaise with internal and external managers (e.g. service manager, commissioning managers, CAMHS managers). Ability to communicate verbally and in written form clearly and in line with Psicon core values. Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met. Ability to enhance business development including creation of growth strategies. Confident in presenting information and data to wider team where required. Some weekend working may be required to cover every other Saturday or Sunday if needed. Working at Psicon We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of; The best possible customer service. The most efficient and effective clinical work. A thriving and engaged workforce. A truly inclusive organisation. Benefits Include Enhanced annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back additional days. Well-being days. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Birthday lie in. Free breakfast, including \’pastry Mondays\’. Funded social events. Staff well-being bursary scheme. Additional Information / Contacting Us For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK. #J-18808-Ljbffr