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For Companies At a Glance
- Tasks: Manage multiple locations, ensuring top-notch customer service and team performance.
- Company: Join Hertz, a leading global car rental brand with a strong presence worldwide.
- Benefits: Enjoy 40% off rentals, 25 days annual leave, and a supportive employee assistance programme.
- Why this job: Be part of a dynamic team that values customer experience and continuous improvement.
- Qualifications: Previous managerial and customer service experience required; strong leadership skills essential.
- Other info: Opportunity to work in diverse environments like airports and downtowns.
The predicted salary is between 36000 - 60000 £ per year.
A Day in the Life: This role will be reporting into the Area Manager and is known for the day to day running of the cluster across multiple locations (a mix of airports, downtowns and agency branches depending on area) to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention across either a flagship location or multiple other locations.
What You’ll Do
- Customer Service: Provide world class customer service, creating a friendly, welcoming customer experience through personalised service. Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them. Addresses process failings to make future improvements.
- Fleet & Resource Planning: Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand. Recruits and trains team members and works closely with other departments within the organisation to develop the locations people through training and coaching.
- Team Management: Daily management of the teams across multiple sites through one-to-ones, feedback and support. Motivates and inspires the team with the right integrity and authenticity. Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI’s daily and through monthly, yearly reviews.
- Selling: Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers.
- Financial Acumen: Understands and contributes to the clusters location P&L, in line with team management, to maximise profitability. Control of all cost lines at branch level.
- Control & Audit: Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
- Commercial Awareness: Awareness of competitor activity in order to retain and grow the business and successfully manage relationships. Additionally, identifies and obtains local business to increase profitability of location.
- Continuous Improvement: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
What We’re Looking For
- Proven previous managerial experience
- Previous customer service and sales experience
- Operational experience in a similar environment
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
- Ability to drive process and organisational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organisation, time management, delegation, and prioritisation skills.
- Courageous leadership and accountability.
What You’ll Get
- 40% off any standard Hertz Rental in a Corporate country
- Annual leave of 25 days plus bank holidays
- Employee Assistance Programme for employees and family
- Business Needs Car
- Annual Bonus
- Pension scheme
About Us: The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Multi Location Manager employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Location Manager
✨Tip Number 1
Familiarise yourself with the specific locations you'll be managing. Understanding the unique challenges and opportunities of each site can help you demonstrate your readiness to tackle the role effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've previously improved customer experiences. Highlighting your hands-on approach will resonate well with the expectations of this role.
✨Tip Number 3
Research the latest trends in fleet and resource management. Being knowledgeable about current best practices will not only impress during discussions but also show your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams. Think of specific instances where you've successfully managed diverse teams, as this is crucial for the Multi Location Manager position.
We think you need these skills to ace Multi Location Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience, customer service skills, and operational expertise. Use specific examples that demonstrate your ability to lead teams and drive results in a similar environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team management. Mention how your previous experiences align with the responsibilities of the Multi Location Manager role, and showcase your understanding of the company's values and goals.
Highlight Key Skills: Emphasise your excellent communication skills, ability to influence others, and experience in financial acumen. Provide examples of how you've successfully managed teams and improved processes in past roles.
Showcase Results-Driven Mindset: Include quantifiable achievements in your application, such as revenue growth or improvements in customer satisfaction scores. This will demonstrate your results-driven approach and ability to make impactful decisions.
How to prepare for a job interview at Hertz Car Sales
✨Showcase Your Customer Service Skills
As a Multi Location Manager, customer service is key. Be prepared to share specific examples of how you've provided outstanding service in the past and how you plan to create a welcoming experience for customers.
✨Demonstrate Financial Acumen
Understand the importance of P&L management. Be ready to discuss how you've previously maximised profitability and controlled costs in your past roles, as this will be crucial for the position.
✨Highlight Team Management Experience
This role involves managing teams across multiple locations. Share your experiences in motivating and developing team members, and how you've handled underperformance while celebrating successes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt in ambiguous situations. Think of scenarios where you've had to make quick decisions or implement process improvements, and be ready to discuss them.
