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- Tasks: Lead and support a team managing scheduling tasks across multiple sites.
- Company: Wilson James is a leading managed service provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, online GP access, and lifestyle perks like shopping vouchers.
- Why this job: Join a dynamic team focused on service excellence and career development.
- Qualifications: Experience in supervising teams in fast-paced environments is essential.
- Other info: We value diversity and promote from within, offering clear career pathways.
The predicted salary is between 35000 - 50000 £ per year.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
We are looking for an experienced and proactive Team Supervisor to lead our team of relief officers. If you have led frontline teams in environments like retail, hospitality, office support, or corporate services—and you are passionate about delivering excellent internal service—this could be the ideal next step in your career.
As the Team Supervisor, you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.
What Do You Get From Us
- The Role – Monday - Friday, 06:30am - 15:00pm (flexible)
- Pay – £17.11 per hour
- Access to an Online GP Service for you and your dependents
- Annual leave of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
A typical day in the life as a Team Supervisor:
- Lead, motivate, and support a team responsible for managing complex scheduling tasks across multiple sites or departments
- Oversee day-to-day team performance, ensuring accuracy, efficiency, and high service standards.
- Act as the primary point of contact for internal stakeholders, resolving issues to meet business needs.
- Drive process improvements and support continuous development of the Relief team.
- Manage team development, training, and performance reviews.
What are we looking for?
- We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Proven experience supervising teams in fast-paced, service-driven environments such as retail, hospitality, office administration, or corporate support.
- Strong organisational and time management skills, with the ability to juggle competing priorities.
- Excellent communication and interpersonal skills—you know how to engage and get the best from people.
- Comfortable with scheduling tools, systems, or workforce planning software (full training provided if needed).
- A flexible, hands-on leader who can adapt quickly and support the wider business.
Why Join Us
- Be part of a supportive leadership team focused on service excellence.
- Opportunities for career development in a growing and evolving business.
- Work in a collaborative, people-first environment that values your experience and fresh perspective.
Desirable Skills
- Mental Health First Aid
- Coordinating experience
- Experience in excel, Timegate, SAP, Domo, is a plus.
Apply today and secure your future with Wilson James!
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit our website.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Team Supervisor employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Supervisor
✨Tip Number 1
Familiarise yourself with Wilson James' core values and mission. Understanding their commitment to safety, efficiency, and customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your experience in leading teams within fast-paced environments. Be ready to share specific examples of how you've motivated your team and improved service delivery, as this will resonate well with the role's requirements.
✨Tip Number 3
Prepare to discuss your organisational and time management skills. Think of scenarios where you've successfully juggled multiple priorities, as this is crucial for the Team Supervisor position.
✨Tip Number 4
If you have experience with scheduling tools or workforce planning software, be sure to mention it. Even if you haven't used the specific systems they employ, showing your willingness to learn and adapt will make a positive impression.
We think you need these skills to ace Team Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising teams, especially in fast-paced environments like retail or hospitality. Use specific examples to demonstrate your leadership skills and ability to manage complex tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention how your previous experiences align with the responsibilities of the Team Supervisor role at Wilson James.
Highlight Relevant Skills: In your application, emphasise your organisational and time management skills. Mention any experience with scheduling tools or workforce planning software, as this is important for the role.
Showcase Your Commitment to Development: Discuss your willingness to engage in continuous learning and development. Mention any relevant training or courses you have completed, particularly those related to team management or mental health first aid.
How to prepare for a job interview at Wilson James
✨Showcase Your Leadership Skills
As a Team Supervisor, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Wilson James values safety, efficiency, and customer satisfaction. Research the company’s mission and values, and be ready to discuss how your personal values align with theirs. This shows that you are not just looking for a job, but are genuinely interested in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about situations where you had to manage scheduling conflicts or improve service delivery. Practising these scenarios will help you articulate your thought process during the interview.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you engage with team members and stakeholders. Share specific examples of how you’ve effectively communicated in challenging situations, as this will illustrate your interpersonal skills and ability to foster a collaborative environment.
