Senior Floor Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas.

We are looking for a skilled Senior Floor Manager with strong leadership and communication skills to guide their team toward achieving sales and KPI targets while delivering exceptional service.

Responsibilities:

• Support the store management team in ensuring high customer satisfaction by maintaining excellent service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment, and motivating the team.
• Monitor and improve key performance indicators such as Sales, Conversion, Units, etc.
• Assist in optimizing financial performance by managing costs, including audit compliance and wages.
• Lead, mentor, and develop store colleagues to enhance performance and engagement.
• Provide outstanding customer service, addressing inquiries and resolving complaints professionally.
• Assist with daily operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and till reconciliation.
• Participate in hiring, onboarding, and training new employees.
• Offer feedback and coaching to improve team performance.

Role Objectives and KPIs:

• Contribute to achieving or surpassing the store's monthly sales targets.
• Drive KPIs including Units, Conversion, ATV, UPT, and more.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for all new colleagues.
• Maintain employee satisfaction and engagement scores at or above company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and developing individuals.
• Proven track record of achieving sales targets and KPIs.
• Attention to detail and commercial awareness; experience in visual merchandising is advantageous.
• Ability to promote JD Group values internally and externally.

We value our employees' dedication and offer benefits such as:

• Monthly discretionary bonuses
• 25% store and online discount across various brands
• Exclusive deals and discounts through our benefits platform
• Digital health and well-being services
• Health cash plans
• Internal development courses and apprenticeships
• Discounted gym memberships at JD Gyms
• Opportunities to join colleague networks, volunteer, and support initiatives like JD Foundation

We are committed to supporting our colleagues' growth and success within JD Sports.