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- Tasks: Support technology solutions and manage access for colleagues, customers, and members.
- Company: Join Central Co-op, a Member-owned society focused on community impact and sustainability.
- Benefits: Enjoy retail discounts, extra holiday options, and paid volunteering days.
- Why this job: Be part of a dynamic team, influence processes, and drive continuous improvement.
- Qualifications: Experience in IT Helpdesk, Active Directory management, and access audits is essential.
- Other info: Flexible working options available, including hybrid and 4-day work weeks.
The predicted salary is between 30000 - 42000 £ per year.
What will you be doing? Joining us as an IT Access and Knowledge Analyst, you will be helping to provide efficient technology solutions and services for our Members, Customers and colleagues. Maintaining a controlled environment using the management of ITIL Principles, covering Access & Knowledge, you will ensure that access and identity is managed for all our systems used by our colleagues, customers, and members. You’ll build knowledge base articles at all levels, ensuring that knowledge is transitioned from Project initiatives into maintained documents. As part of this role, you will be creating accurate management information for all business areas in relation to the ITIL principles you are responsible for, ensuring that access rights are fully auditable. Working closely with your team, you’ll provide guidance in defining access rights and privileges as well as assisting with the investigation of access breaches. We are fully embracing the new office ways of working culture, so a mixture of both office and home working is on offer.
How will I know if I am right for this role? Ideally you will bring previous experience working on an IT Helpdesk or support team as well as being experienced in managing an Active Directory structure. Preferably, you will have gained experience working in an IT Retail environment. Previous experience of completing access audits and producing reports on compliance is essential. To be successful in this role, you will need to be highly organised and able to plan activities to ensure they are completed on schedule as well as being able to demonstrate excellent communication and influencing skills. Being able to build strong relationships is vital in our role of influencing and challenging information and process effectively. Using your own initiative, you will have a desire for continuous improvement, which will support the growth of our continually evolving business.
What is in it for me? In addition to our competitive salaries, our colleagues also benefit from:
- Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Holiday buy - colleagues can buy up to a week extra of annual leave each year.
- Colleague recognition - we celebrate our colleague’s achievements both personally and professionally.
- Enhanced family friendly policies - to help you feel fully supported during any significant life events.
- Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn - helping you support charities which mean something to you.
- Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development - with easy access to a wide range of training programmes.
- We’ve got you - our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- Workflex - all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.
To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop).
Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.
Who are we? We’re Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business. You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow.
To find out more about working for us, visit our website www.careers.coop.
IT Access and Knowledge Analyst employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Access and Knowledge Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, especially around access management and knowledge transfer. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Central Co-op on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed access rights or conducted audits. This will showcase your practical knowledge and problem-solving skills relevant to the role.
✨Tip Number 4
Demonstrate your ability to build relationships by preparing questions that show your interest in collaboration and teamwork. This will highlight your interpersonal skills, which are crucial for this position.
We think you need these skills to ace IT Access and Knowledge Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT Helpdesk roles and managing Active Directory structures. Use specific examples that demonstrate your skills in access audits and compliance reporting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the IT Access and Knowledge Analyst position, particularly your ability to build relationships and influence processes.
Showcase Your Organisational Skills: Provide examples in your application that illustrate your organisational abilities and how you manage multiple tasks effectively. This is crucial for ensuring activities are completed on schedule, as mentioned in the job description.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've taken in previous roles that demonstrate your desire for continuous improvement. This could include process enhancements or successful projects that improved efficiency or compliance.
How to prepare for a job interview at Central England Coop
✨Showcase Your IT Helpdesk Experience
Make sure to highlight your previous experience working on an IT Helpdesk or support team. Be prepared to discuss specific scenarios where you successfully resolved issues, as this will demonstrate your problem-solving skills and familiarity with the role.
✨Demonstrate Knowledge of ITIL Principles
Since the role involves managing access and identity using ITIL principles, brush up on these concepts before the interview. Be ready to explain how you've applied ITIL practices in past roles, particularly in relation to access audits and compliance reporting.
✨Emphasise Communication Skills
Excellent communication and influencing skills are crucial for this position. Prepare examples of how you've effectively communicated with team members or stakeholders to resolve access issues or improve processes, showcasing your ability to build strong relationships.
✨Express Your Desire for Continuous Improvement
The company values initiative and a desire for continuous improvement. Think of instances where you've identified areas for enhancement in your previous roles and be ready to discuss how you implemented changes that benefited the team or organisation.
