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- Tasks: Support projects and provide technical expertise to enhance customer satisfaction.
- Company: Sherwin-Williams inspires by colouring and protecting what matters in our world.
- Benefits: Enjoy competitive pay, bonuses, career growth, and continuous training opportunities.
- Why this job: Join a dynamic team in a leading company with a commitment to innovation and community.
- Qualifications: Technical background preferred; paint lab experience and analytical skills are a plus.
- Other info: Must be willing to travel frequently for customer visits across London and East Anglia.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Services Representative to join our team in and around London. In this key role you will assist and support in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services. Ideally located within South London as the customer visits will be around London and East Anglia.
In this role you will be accountable for:
- Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise.
- Support the business units in the development of existing and new business.
- Provide technical support to customers within realistic timescales.
- Investigate and resolve all types of customer complaints.
- Carry out trials of products for customers.
- Provide technically correct and accurate reports, literature and specifications.
- Maintain and update management systems.
- Travel to customer sites as and when required in order to resolve issues or queries locally.
- Ensure all work is carried out to a technically high standard.
The skills and experience you will ideally have:
- Technical background and knowledge of products desirable.
- Paint Laboratory / Paint application experience an advantage.
- Knowledge of O&G / HVI segments and competitor products would be beneficial.
- Analytical background and experience.
- Ability and willingness to travel the majority of the time for customer visits, including some overnight stays.
Our offer to you:
- Competitive compensation programme.
- Company Bonus plan.
- Career growth opportunities in a truly international environment.
- Innovation leaders in the protective coatings industry.
- Sherwin Academy offers continuous training programmes for all seniority levels.
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes.
Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.
Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Technical Services Specialist employer: Sherwin-Williams
Contact Detail:
Sherwin-Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist
✨Tip Number 1
Familiarise yourself with Sherwin-Williams' products and services, especially in the paint and coatings sector. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sherwin-Williams on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Technical Services Specialist role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your technical expertise and any relevant experience in paint laboratory or application settings. Be ready to share specific examples of how you've resolved customer issues or contributed to projects in the past.
✨Tip Number 4
Showcase your willingness to travel and adapt to customer needs. Since this role involves visiting client sites, emphasising your flexibility and commitment to providing excellent service will resonate well with the hiring team.
We think you need these skills to ace Technical Services Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Services Specialist role at Sherwin-Williams. Understand the key responsibilities and required skills, such as technical expertise and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any technical background, paint laboratory experience, or knowledge of O&G/HVI segments that you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills can contribute to maintaining and improving Sherwin-Williams' technical reputation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sherwin-Williams
✨Showcase Your Technical Expertise
As a Technical Services Specialist, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with paint applications and any relevant projects you've worked on. Highlight specific examples where you provided technical support or resolved customer complaints.
✨Understand the Company’s Products
Familiarise yourself with Sherwin-Williams' product range and their applications. This will not only show your interest in the company but also allow you to speak confidently about how you can contribute to their technical reputation and support services.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer interaction, be ready to discuss how you would handle various customer scenarios. Think of examples where you successfully managed customer complaints or conducted product trials, and be prepared to explain your approach.
✨Demonstrate Your Willingness to Travel
The job requires a significant amount of travel, so express your enthusiasm for visiting customer sites. Share any previous experiences that involved travel for work, and how you managed your time effectively while on the road.
