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- Tasks: Review high-risk customer accounts and mentor teams in risk assessment.
- Company: Join a dynamic company focused on risk management and customer success.
- Benefits: Enjoy hybrid working, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Experience in onboarding and risk management is essential; strong communication skills are a must.
- Other info: This role offers a chance to shape the future of our operations.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and knowledgeable Onboarding Specialist to support both customers and internal teams, bringing extensive experience in a first-line risk environment. This is a key role with broad scope – from reviewing complex customer accounts to mentoring colleagues and driving meaningful process improvements.
If you’re passionate about risk management, enjoy solving problems, and thrive in a dynamic environment, we want to hear from you.
The Role:
- High-Risk Account Review: Take ownership of reviewing complex and high-risk customer accounts, applying a risk-based approach in line with internal risk appetite. You’ll be pivotal in balancing robust risk controls with delivering excellent customer outcomes.
- Team Development & Mentoring: Support team development through 1:1 coaching, training sessions, and feedback. You’ll foster a growth-oriented culture by simplifying complex concepts and empowering teams to build their confidence in risk assessment and customer due diligence.
- Process Improvement & Innovation: Challenge existing processes, lead change initiatives, and shape the future of how we operate. You’ll manage end-to-end improvements, from refining policies and procedures to leading projects that enhance the customer journey.
Key Responsibilities:
- Make informed, risk-based decisions during onboarding and periodic reviews, considering the full customer context.
- Act as a subject matter expert and mentor for onboarding and review teams, strengthening their capability in high-risk assessment.
- Identify and handle applications requiring Enhanced Due Diligence (EDD), communicating with customers via phone and email when needed.
- Ensure key workflows and queues are managed efficiently and priorities are met.
- Deliver engaging training to teams across the business, tailoring sessions to inspire and build knowledge.
- Collaborate with colleagues to influence team culture and drive positive outcomes.
- Use data and trends to identify opportunities for process improvement—and take ownership in delivering them.
- Keep internal procedures up to date and aligned with regulatory expectations.
- Build strong relationships with stakeholders across the business to support project delivery and guidance updates.
About You:
- You have deep knowledge of onboarding, due diligence, and enhanced due diligence processes.
- You’re confident navigating complex risk scenarios and can expertly balance customer experience with risk mitigation.
- You’ve delivered structured coaching and training sessions that drive team performance and learning.
- You understand relevant regulations including the Money Laundering Regulations and JMLSG guidance.
- You’re an effective communicator with the ability to influence at all levels.
- You can juggle multiple priorities and thrive in a fast-paced, evolving environment.
Locations
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the latest regulations and guidelines related to risk management, such as the Money Laundering Regulations and JMLSG guidance. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Showcase your experience in mentoring and coaching by preparing examples of how you've successfully developed team members in previous roles. Highlighting your ability to simplify complex concepts will resonate well with our focus on team development.
✨Tip Number 3
Be ready to discuss specific instances where you've identified opportunities for process improvement. We value innovation, so sharing your ideas on how to enhance customer journeys or streamline workflows will set you apart.
✨Tip Number 4
Prepare to demonstrate your communication skills by thinking of ways you've influenced stakeholders in past projects. Being able to articulate your thoughts clearly and persuasively is crucial for this role, especially when collaborating across teams.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in risk management and onboarding processes. Use specific examples that demonstrate your ability to handle high-risk accounts and your mentoring skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for risk management and problem-solving. Mention how your background aligns with the key responsibilities of the Onboarding Specialist role and how you can contribute to process improvements.
Showcase Relevant Skills: Emphasise your knowledge of regulations such as the Money Laundering Regulations and your experience in delivering training sessions. Highlight your communication skills and ability to influence others, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Risk Management Knowledge
Make sure to highlight your understanding of risk management principles during the interview. Be prepared to discuss specific examples where you've successfully navigated complex risk scenarios, as this role heavily focuses on balancing customer experience with risk mitigation.
✨Demonstrate Coaching Experience
Since mentoring is a key part of this role, share your experiences in delivering structured coaching and training sessions. Discuss how you’ve empowered teams to improve their skills in high-risk assessment and customer due diligence.
✨Prepare for Process Improvement Discussions
Be ready to talk about any past experiences where you've identified opportunities for process improvements. Think of specific initiatives you've led or contributed to that enhanced customer journeys or streamlined workflows.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex concepts. Be prepared to demonstrate how you've influenced team culture and driven positive outcomes in previous roles.
