Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support for staff and students, resolving hardware and software issues.
- Company: Brockenhurst College is a high-achieving institution in the beautiful New Forest National Park.
- Benefits: Enjoy 25 days leave, free eye care vouchers, gym access, and childcare options.
- Why this job: Join a supportive team, enhance your tech skills, and make a real impact on student success.
- Qualifications: Knowledge of Windows 10, PC hardware experience, and customer service skills are essential.
- Other info: This is a full-time, permanent role with opportunities for professional growth.
The predicted salary is between 20000 - 27000 £ per year.
Here at Brockenhurst College, we are looking to recruit a Helpdesk Technician on a full-time, permanent basis. In return, you will receive a competitive salary of £23,556 per annum. We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.
The Role
As our Helpdesk Technician, you will provide hardware and software support for users of the College's information technology systems; to ensure that staff and students receive the best possible support in accordance with College policies and procedures.
Responsibilities
- To help with the successful running of the IT helpdesk which includes the provision of 1st line support for staff and students experiencing problems with any operating systems or applications installed upon their workstations or the network. If unable to resolve, escalate to 2nd line support.
- To help log requests for support and fault notification into our Helpdesk system.
- To routinely monitor overdue support calls in the helpdesk system and where necessary chase the assigned technician for an update.
- To help with the ordering of Printer supplies and stock checks to be reconciled against records.
- To ensure that the hardware database holds accurate and up to date details of each workstation's hardware configuration and to provide reports on request.
- To provide day-to-day support for Colleges devices, including Windows and Apple devices.
- To join with other members of the IT Services team in arranging, agreeing, and participating in a working rota to ensure that an acceptable level of support is available for evening, weekend and out of normal term IT activities.
- To perform fault diagnosis and testing of hardware and network cables and to make repairs where possible.
- To assist with the development, deployment, and maintenance of workstation re-builds.
- Assist during induction process by allocating paperwork and ID cards to new starters with appropriate door access.
- Assist with the disabling of staff user accounts once they have left the college.
- Ensure that IT Services policies and procedures are adhered to.
As Our Helpdesk Technician, You'll Ideally Have
- Working knowledge of Windows 10 and above.
- Experience in PC hardware and interfacing.
- Experience in Printer and other peripheral support.
- Experience using MS Office and other Microsoft applications.
- Basic understanding of Telecommunication systems.
- Customer Service/front facing experience.
- The ability to follow section procedures systematically.
- The ability to document procedures clearly and systematically.
Benefits You Will Receive
- 25 days leave, rising with service, plus Bank Holidays and up to 5 days Christmas closure (pro rata for part time staff).
- An option to purchase further leave through our Annual Leave Purchase Scheme.
- Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
- On-site Nursery offers childcare at superb rates in and outside of term time.
- Enrolment into the Local Government Pension Scheme.
- Free eye care vouchers.
- Free secure onsite parking.
- Access to a range of discounts including shopping, travel and healthcare.
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out).
- Weekly staff football.
If you feel you are the right candidate for this Helpdesk Technician role, then please click ‘apply' now!
Closing Date: Monday 30th June
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which include an enhanced DBS check as well as providing proof of right to work in the UK.
Helpdesk Technician employer: Sunset Tans & Spa
Contact Detail:
Sunset Tans & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Brockenhurst College. Research their helpdesk system and any common issues that staff and students might face, so you can demonstrate your proactive approach during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. As a Helpdesk Technician, you'll be interacting with both staff and students, so showcasing your ability to communicate effectively and resolve issues will set you apart.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of Windows 10, PC hardware, and printer support. Being able to discuss troubleshooting methods or share past experiences will show your competence in the role.
✨Tip Number 4
Network with current or former employees of Brockenhurst College if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Helpdesk Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Helpdesk Technician position. Tailor your application to highlight relevant experience and skills that match what Brockenhurst College is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in Windows 10, PC hardware, and customer service experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide effective IT support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college. Mention specific experiences that relate to the job responsibilities, such as providing first-line support or managing helpdesk systems. Make it personal and show how you align with the college's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Helpdesk Technician role.
How to prepare for a job interview at Sunset Tans & Spa
✨Know Your Tech
Brush up on your knowledge of Windows 10 and above, as well as any relevant hardware and software. Be prepared to discuss your experience with PC hardware, printers, and Microsoft applications during the interview.
✨Showcase Your Customer Service Skills
As a Helpdesk Technician, you'll be interacting with staff and students regularly. Highlight your customer service experience and how you've successfully resolved issues in the past. Use specific examples to demonstrate your ability to communicate effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would handle tasks like logging support requests, monitoring overdue calls, and performing fault diagnosis. This shows that you're proactive and understand what the role entails.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the IT team's structure, ongoing projects, or opportunities for professional development. It demonstrates your interest in the role and the college.
