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For Companies At a Glance
- Tasks: Manage daily shipping operations and troubleshoot integrations for e-commerce platforms.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for creativity and innovation.
- Why this job: Be part of a dynamic team that drives growth and enhances customer experiences in e-commerce.
- Qualifications: 3+ years in e-commerce shipping or logistics; tech-savvy with strong problem-solving skills.
- Other info: We value diversity and are committed to building an inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
Company
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
Job Summary
We’re looking for a hands-on Carrier Manager to manage daily shipping operations with a focus on maintaining and troubleshooting integrations between ecommerce platforms and shipping label software. This role is key to ensuring that carrier accounts are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track.
Responsibilities
- Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations.
- Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost).
- Monitor label generation and shipment flows, ensuring accurate rates, service selections, and timely dispatch.
- Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues.
- Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs.
- Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval.
- Occasionally, support the finance team with reconciliation of carrier charges.
Requirements
- 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management.
- Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo).
- Familiarity with the logistics industry from express to postal operators to 3PL/ fulfilment.
- Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates).
- Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams.
- Organised, tech-savvy, and comfortable working across multiple systems simultaneously.
- Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus.
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s also the smart thing.
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier Manager
✨Tip Number 1
Familiarise yourself with the specific ecommerce platforms mentioned in the job description, like Shopify and Magento. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Brush up on your knowledge of shipping label software such as ShipStation and Shippo. Being able to discuss how you've used these tools in past roles can demonstrate your practical experience and problem-solving skills.
✨Tip Number 3
Prepare to showcase your understanding of logistics and carrier management. Be ready to discuss any previous experiences where you successfully managed shipping operations or resolved technical issues with carriers.
✨Tip Number 4
Highlight your organisational skills and tech-savviness. Think of examples where you've effectively managed multiple systems or projects simultaneously, as this is crucial for the Carrier Manager role.
We think you need these skills to ace Carrier Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce shipping and logistics coordination. Emphasise your familiarity with platforms like Shopify and tools such as ShipStation, as these are crucial for the Carrier Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and logistics. Mention specific examples of how you've successfully managed carrier operations or resolved technical issues in previous roles to demonstrate your problem-solving skills.
Showcase Technical Skills: Since the role requires a basic understanding of APIs and webhooks, include any relevant technical skills or projects in your application. This will show that you are comfortable working with technical systems and can liaise effectively with both technical teams and customers.
Highlight Organisational Abilities: Given the need for organisation in managing multiple systems, provide examples of how you've successfully juggled various tasks or projects in the past. This could be through specific achievements or metrics that showcase your ability to stay organised and efficient.
How to prepare for a job interview at JobFlurry
✨Know Your Platforms
Familiarise yourself with the e-commerce platforms mentioned in the job description, such as Shopify and Magento. Be prepared to discuss how you've worked with these systems in the past and any challenges you've faced.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in shipping operations. Highlight your ability to troubleshoot integrations and maintain smooth shipment flows, as this is crucial for the role.
✨Understand Carrier Relationships
Research the carriers listed in the job description, like Royal Mail and DHL. Be ready to talk about your experience liaising with carriers and how you’ve handled operational issues or service updates.
✨Showcase Your Organisational Skills
Since the role requires managing multiple systems and documentation, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of shipping configurations and carrier credentials.
