Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global technology for Investor Services, managing a $360 million budget and 2,100 staff.
- Company: Citi is a leading global bank with a commitment to innovation and excellence in financial services.
- Benefits: Enjoy competitive pay, diverse teams, and opportunities for growth in a dynamic environment.
- Why this job: Join a high-impact role that shapes technology strategy and drives innovation in financial services.
- Qualifications: 10+ years in tech leadership, strong communication skills, and a degree in IT or related field.
- Other info: Citi values diversity and offers equal opportunities for all applicants.
The predicted salary is between 72000 - 108000 £ per year.
The Global Head of Investor Services Technology is part of the Services Technology Senior Management Team and is responsible for the day-to-day activities and strategic Technology development of Citi's Investor Services functions, which include Custody, Fund Services and Execution Services businesses.
The Investor Services Technology Head will be responsible for a cash budget of approximately $360 million and a global headcount of ~2,100 (inclusive of direct and contract staff), deployed across multiple global locations. As Citi continues to grow and evolve their global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.
Key responsibilities:
- Lead and manage a large, diverse global technology organization with an annual spend of approximately $360MM
- Lead the strategic roadmap for Investor Services Technology in line with business objectives
- Structure the team to ensure greatest impact, efficient use of resources and alignment to business structures as possible
- Set a clear vision for the team around roles and responsibilities
- Deliver scale and efficiencies through innovation, process improvement, simplification of the technology stack and strategic outsourcing and vendor partnerships
- Build relationships and manage/partner with multiple senior-level client contacts, acting as trusted advisor to both internal and external clients
- Manage the regulatory agenda in line with broader business objectives and work with other key IT and business stakeholders to ensure consistent delivery and prioritization of such initiatives
- Be responsible for and lead risk & control related activities
Development value:
- Highly visible strategic leadership role with senior level contact across CIO and the businesses
- Senior client representative of Citi engaging with senior members of client organization
- Leadership and management of vast and diverse people and process footprint
Knowledge/experience:
The successful candidate will be a commercially minded, business technology executive who can partner effectively with other senior leaders to drive large-scale, global initiatives across business units and geography. Successful individuals will have operated as a senior technology executive with a sustained track record of high performance and demonstrated transformational success. They will have demonstrated experience in driving productivity and efficiency initiatives, both standalone and/or with partners, with the ability to test decisions from a strategic perspective.
The role will ideally have a combination of the following:
- Substantial experience in a senior technology leadership role within the functions listed above
- Deep technical expertise and business knowledge, known within the industry for their experience and track record
- Ability to build exceptional peer relationships with key stakeholders in the business and form strong and trusted partnerships
- Balance the need to provide world class technology solutions with the ability to tightly manage costs and ensure clear value and return on any investments
- Deep knowledge of industry rules and regulations and an understanding of what best practice means in running large-scale technology environments
- A senior change leader, who recruits, develops, retains, manages, and inspires exceptional diverse talents
- Strong client focus, able to operate as a partner to senior business stakeholders
- 10+ years in a fast-paced financial services firm understanding the fiduciary responsibilities
- Ability to make tough and difficult decisions and to drive implications with integrity and consistency
- Ability to operate in Global Matrix Environment
- Develop external relationships to maintain a point of view on competitors and their operations
- Strong communicator of strategy, goals and status
- An innovator and able to influence the required change to execute
Skills:
The successful candidate will be a strategic engineering leader who has a proven track record of working closely with senior business partners and multiple stakeholders. They will be seen as a trusted advisor to senior business partners as well as to peers due to their strong mind-set in terms of risk & control, financial management and delivery, and experience maintaining stability across operating and client facing platforms.
Additionally:
- Proven ability to operate through influence
- Able to successfully navigate a large, global organization
- Resilient, able to adapt to change and implement changes rapidly while always seeking continuous innovation and improvement
- Exceptional ability to rank strategic and operational choices - willing and able to be hands-on and hard working
- Superior organizational skills and an affinity for detail. Able to simultaneously manage multiple, mission-critical projects and the flexibility to adapt to changing priorities
It will be important to possess:
- A mature and focused character, able to work alongside the top team who are intimately involved in the delivery of a world class technology service
- The ability to establish and build trust with professionals throughout the business and IT as a leader, an advisor and a business partner to the organization with a clear customer orientation
- A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint
- Significant energy and ability to function in an intense environment demonstrating initiative and operating with an "owner-minded" attitude
- A results driven manner, determined to achieve agreed goals, demonstrating significant decision making capacity
- Ability to conceptualize aspects of the organization's model and its future development
- An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels
- Exceptional communication and presentation skills with the ability to persuade
- Strong value system and sense of ethics
Qualifications:
Degree in Computer Science, Information Technology or related discipline. Advanced degree preferred.
Competencies:
- Strategic Thinker
- Business Process Transformation
- Innovation via emerging technologies
- Influencer
- Results Oriented
- Decision Maker
Managing Director, Global Head of Investor Services Technology - C16 | London, UK employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director, Global Head of Investor Services Technology - C16 | London, UK
✨Tip Number 1
Network with professionals in the financial services and technology sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture at Citi.
✨Tip Number 2
Research Citi's recent initiatives in Investor Services Technology. Understanding their strategic goals and challenges will help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams and budgets in previous roles. Be ready to share specific examples of how you've driven innovation and efficiency in technology environments.
✨Tip Number 4
Familiarise yourself with the regulatory landscape affecting the financial services industry. Being able to speak knowledgeably about compliance and risk management will position you as a strong candidate for this senior role.
We think you need these skills to ace Managing Director, Global Head of Investor Services Technology - C16 | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technology leadership, particularly in financial services. Emphasise your achievements in managing large teams and budgets, as well as any transformational projects you've led.
Craft a Compelling Cover Letter: Your cover letter should clearly articulate your vision for the role and how your background aligns with Citi's goals. Mention specific experiences that demonstrate your ability to innovate and manage complex technology environments.
Highlight Key Skills: In your application, focus on skills such as strategic thinking, risk management, and stakeholder engagement. Use examples from your past roles to illustrate how you've successfully navigated challenges in a global organisation.
Showcase Industry Knowledge: Demonstrate your understanding of the investor services landscape and regulatory environment. Mention any relevant certifications or continuous education that showcases your commitment to staying updated in the field.
How to prepare for a job interview at Job Traffic
✨Understand the Business Landscape
Before your interview, make sure you have a solid grasp of Citi's Investor Services Technology and its role within the financial services sector. Familiarise yourself with their key offerings like Custody, Fund Services, and Execution Services, as well as current trends in technology that impact these areas.
✨Demonstrate Leadership Experience
As a Managing Director, you'll need to showcase your leadership skills. Prepare examples of how you've successfully led large teams, managed significant budgets, and driven strategic initiatives. Highlight your ability to inspire and develop talent within diverse teams.
✨Showcase Your Strategic Thinking
Citi is looking for someone who can think strategically about technology and its alignment with business objectives. Be ready to discuss your approach to developing a strategic roadmap and how you've previously balanced innovation with cost management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Think about past challenges you've faced in technology leadership roles and how you navigated them, particularly in high-pressure environments.
