Customer Success Manager - RetailTech - 60k to 65k

Social network you want to login/join with: Customer Success Manager – RetailTech – 60k to 65k, england col-narrow-left Client: LITY Location: england, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 07.06.2025 Expiry Date: 22.07.2025 col-wide Job Description: Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers: With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division ! Missions Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs. Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date. Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team. Skills You have at least 3 years\’ experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer. You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment. You are native or fluent in English. Attractive package: Up to 65k package depending on profile. 50k to 55k fixed – 10k variable + BSCPE. The opportunity to become the next Team Leader or Head Of CS in the medium term. Open to full remote (US / Europe) or hybrid in Paris. #J-18808-Ljbffr