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For Companies At a Glance
- Tasks: Join us as an Account Handler, providing top-notch customer service and support.
- Company: Be part of a trusted insurance company with over a century of excellence.
- Benefits: Enjoy 25 days holiday, free parking, and career growth opportunities.
- Why this job: Work in a friendly, social office with team events and a beautiful rural setting.
- Qualifications: Customer service experience is a plus; enthusiasm and communication skills are key!
- Other info: Full-time hours, Monday to Friday, with a focus on professional development.
The predicted salary is between 22000 - 28000 £ per year.
Job Description
Account Handler
Location:Buntingford
Salary:£22,500-£28,000
Hours:Full-time, Monday to Friday 9.00-5.00
Benefits:
- 25 days holiday per annum (plus bank holidays).
- Free on-site parking.
- Uncapped Commission Scheme.
- A friendly and social office, holding team events throughout the year.
- Continuous opportunity for career progression and further qualifications.
- Beautiful and rural office location.
The Company
Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.
The Role
We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients.
Responsibilities:
- Answering calls from our customers or meeting them face to face at the office.
- Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate.
- Identify opportunities for cross-selling (including financial services).
- Investigate, consult on process claims.
- Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client.
Skills and Requirements:
- Previous customer service experience is desirable but not essential.
- UK Driving License and access to own vehicle is essential.
- A minimum of 5 GCSEs or equivalent of A-C grade including Maths and English.
- Excellent communication skills both verbal and written.
- Strong IT literacy, proficient using MS Office Applications.
- Be self-motivated, willing to learn and enthusiastic.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.
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Account Handler employer: Brave Human Capital Group
Contact Detail:
Brave Human Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarize yourself with the insurance industry and the specific products offered by our client. Understanding their services will help you engage in meaningful conversations during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills through examples from previous experiences. Even if you don't have direct experience in insurance, showcasing your ability to handle customer inquiries and resolve issues will make you stand out.
✨Tip Number 3
Prepare to discuss how you would approach cross-selling opportunities. Think of ways you can identify customer needs and suggest additional services that could benefit them, as this is a key responsibility of the Account Handler role.
✨Tip Number 4
Demonstrate your IT literacy by being ready to discuss your experience with MS Office applications. You might be asked about how you manage data or communicate with clients using these tools, so be prepared with specific examples.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of an Account Handler. Emphasize your communication skills and any experience with cross-selling or claims processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work in the insurance industry and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and proficiency with MS Office applications. Provide examples of how you've managed a busy workload and prioritized tasks effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brave Human Capital Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your passion for providing excellent customer service, as this is crucial for an Account Handler.
✨Demonstrate Communication Skills
Prepare to showcase your verbal and written communication skills. You might be asked to explain how you would handle a difficult customer or communicate policy changes effectively.
✨Highlight Relevant Experience
Even if you don't have direct experience in insurance, emphasize any previous customer service roles. Discuss how those experiences have prepared you for the responsibilities of an Account Handler.
✨Be Ready to Discuss IT Proficiency
Since strong IT literacy is required, be prepared to talk about your experience with MS Office applications. You could mention specific tasks you've accomplished using these tools.
