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- Tasks: Join our team as an IT Support Apprentice, helping clients solve tech issues daily.
- Company: Roswell IT is a supportive company dedicated to nurturing junior talent in the tech industry.
- Benefits: Enjoy 20 days holiday, a work van, and opportunities for Microsoft certifications.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: A passion for technology and problem-solving skills are essential; no prior experience needed.
- Other info: Receive dedicated support from a Skills Coach throughout your 24-month apprenticeship.
Why Roswell IT
Roswell IT are on the lookout for a passionate and tech-savvy IT Support Apprentice to join their dynamic team. Based in East Kilbride, they have an established track record of investing in junior talent having supported 14 learners since 2015! Working as an IT Apprentice for Roswell IT has been a really good experience for me learning all of their systems, developing new skills and supporting customers. This apprenticeship opportunity has opened my mind about the IT world and everyone has been nice and welcoming!
Whats involved
As the IT Support Apprentice, you will be completing an IT Support Professional SCQF Level 8 qualification. You will be assigned a dedicated Skills Coach to support you through an 18-month duration, then completing further qualifications with Roswell to finish your 24-month long apprenticeship. You will be working within a team of IT Support Engineers to work with a range of clients to support their IT requirements remotely and on clients' sites. This is a fantastic opportunity to start a rewarding career in IT!
Responsibilities:
- Answering customer calls to understand their IT issues
- Talking through actions either face-to-face or over the phone to help resolve tech issues and providing support
- Working towards being able to troubleshoot system and network problems
- Setting up new users' accounts, password resets, application testing and creating reports
- Building and setting up new hardware such as computers, laptops and telephone systems
- Installing/configuring computer hardware and operating systems
What do they need from you
- Someone who can chat about technology in simple terms
- Problem solver and logical thinker
Salary: £21,000 per annum.
Working hours: 8:30am - 5pm.
Benefits:
- 20 days accrued holiday plus statutory per year
- Work van provided for driving to clients
Future prospects:
You will have the opportunity to complete Microsoft certifications after successfully completing your apprenticeship. You will also have the opportunity to become a permanent member of the team and move into more senior roles.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
Key Skills: Baan, English Language, Ideas, Access, Games, Application Management
Employment Type: Trainee
Experience: years
Vacancy: 1
IT Support Apprentice. Job in Glasgow Education & Training Jobs employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice. Job in Glasgow Education & Training Jobs
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Understanding basic troubleshooting steps for hardware and software problems will not only boost your confidence but also impress the interviewers at Roswell IT.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since the role requires you to communicate effectively with clients, being able to break down complex ideas into easy-to-understand language will be a huge advantage.
✨Tip Number 3
Show enthusiasm for learning and development. Roswell IT values candidates who are eager to grow their skills, so be prepared to discuss how you plan to take advantage of the training and mentorship opportunities offered during the apprenticeship.
✨Tip Number 4
Research Roswell IT and their services. Knowing about their client base and the types of IT support they provide will help you tailor your conversation during the interview and demonstrate your genuine interest in the company.
We think you need these skills to ace IT Support Apprentice. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Mention any technical knowledge you have, such as familiarity with hardware, software, or troubleshooting techniques.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your eagerness to learn. Share specific examples of how you've solved problems or helped others with tech issues, showcasing your communication skills.
Highlight Soft Skills: Since the role involves customer interaction, emphasise your soft skills like problem-solving, logical thinking, and the ability to explain technical concepts in simple terms. This will show that you're a good fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at QA Apprenticeships
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that demonstrate your interest and knowledge in the field, as this will resonate well with Roswell IT's focus on passionate candidates.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support issues and troubleshooting techniques. Be ready to discuss how you would approach resolving specific problems, as this will showcase your problem-solving skills and logical thinking, which are crucial for the role.
✨Practice Clear Communication
Since the role involves explaining technical issues to customers, practice articulating complex concepts in simple terms. This will help demonstrate your ability to communicate effectively, a key requirement for the IT Support Apprentice position.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship programme, the team dynamics, and future opportunities within Roswell IT. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
