Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a customer care team to deliver exceptional service.
- Company: Aegon helps customers navigate modern living with confidence.
- Benefits: Enjoy 34 days leave, a generous pension, and wellness perks.
- Why this job: Join a diverse team focused on making a positive impact.
- Qualifications: Experience in people management and operational risk is essential.
- Other info: Face-to-face interviews start week of 23rd June 2025.
The predicted salary is between 24800 - 35800 £ per year.
Permanent - Full time
Location: Peterborough
Hybrid Working: We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time.
Salary: A competitive salary from £29,840 - £44,760 depending on the experience you can bring.
Closing date: Friday 20th June 2025
At Aegon, we help our customers build confident foundations to help navigate the ups and downs of modern living - giving them one less thing to worry about. The Team Manager's role is to lead, engage, coach and develop your team, who will deliver an exceptional service to customers and peers alike. You'll be responsible for making your team a great place to work through inspirational and aspirational leadership, taking your team on a journey to success. You'll also be expected to demonstrate a strong knowledge and application of risk management for your team and business area. Planning, prioritisation and organisation of the workload and objectives, is key to your success.
Key Skills:
- Leadership - you are an experienced people manager
- Communication - you can confidently and clearly share your message, and be sure you are understanding others
- Adaptability - you are flexible and agile in your approach and can adapt your management style to get the best out of your team
- Resilience - you always have your eye on the end goal, and take others on the journey to success alongside you
What We Need From You:
Previous experience of working in a similar environment is key, we need to see evidence of strong, successful people management. We also look for a strong awareness of operational risk management and continuous improvement. A background in financial services is very helpful, but not vital. Managing large teams in a regulated environment is also great.
What Do You Get In Return?
- 34 days leave per year (including bank holidays)
- A non-contributory pension between 8%-12%
- A discretionary bonus, depending on personal and company performance.
- We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships.
- We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.
We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.
Face to face interviews for this role will be held week commencing 23rd June 2025.
The legal bits:
We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. This role is involved in activities covered by FCA Training and Competence Sourcebook including the need to attain qualifications within agreed timescale as a condition of employment. This requirement forms part of fit and proper assessment for Senior Management and Certification regime certification.
Contact Detail:
Find Your Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Manager
✨Tip Number 1
Familiarise yourself with the key skills mentioned in the job description, especially leadership and communication. Prepare specific examples from your past experiences that demonstrate how you've successfully managed teams and communicated effectively.
✨Tip Number 2
Research Aegon’s values and culture to understand what they prioritise in their employees. Tailor your approach during interviews to reflect how your personal values align with theirs, showcasing your adaptability and resilience.
✨Tip Number 3
Network with current or former employees of Aegon on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare for situational questions that assess your risk management knowledge and operational improvement strategies. Think of scenarios where you've successfully navigated challenges in a regulated environment, as this will be crucial for the role.
We think you need these skills to ace Customer Care Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and people management skills. Use specific examples that demonstrate your ability to coach and develop teams, as well as your adaptability in different situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and how your previous experiences align with the role. Mention your understanding of operational risk management and continuous improvement, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed large teams or worked in regulated environments. Highlight any achievements that demonstrate your resilience and ability to lead teams to success.
Prepare for the Interview: Anticipate questions related to leadership and communication. Be ready to discuss how you would engage and motivate your team, as well as how you handle challenges in a customer care setting. Research Aegon’s values and be prepared to explain how you align with them.
How to prepare for a job interview at Find Your Flex
✨Showcase Your Leadership Skills
As a Customer Care Team Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you engaged and developed your team members to achieve exceptional results.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly and ensure you can convey your messages confidently. Be ready to discuss how you handle misunderstandings or conflicts within a team.
✨Demonstrate Adaptability
The ability to adapt your management style is essential. Think of instances where you've had to adjust your approach to meet the needs of your team or the situation. Highlight your flexibility and willingness to embrace change.
✨Prepare for Risk Management Questions
Given the importance of operational risk management in this role, brush up on your knowledge in this area. Be prepared to discuss how you've managed risks in previous positions and how you would apply that knowledge to the team at Aegon.
