Customer Support Agent

We\’re looking for someone who: Strong active listening skills and verbal communication; Good organisational and prioritisation skills; Is familiar with MS Office, especially Word and Excel; Relevant experience in online gaming or online payment processing is an advantage; Ability to multitask and manage time; Friendly and empathetic; Previous experience in a call center or customer support role; Basic knowledge of Microsoft Office Suite; Excellent English language skills; Excellent knowledge of: German language or; French language or; Finnish and Swedish languages. What you\’ll be doing? Answer chats and emails to customers accurately and exceed their expectations within the target timescales; Provide excellent customer service on our Casino products in an expedient manner; Identify, research, and resolve customer issues; Be self-motivated and use your own initiative to utilise available resources to improve knowledge and help customers; Work as part of a team to improve the overall performance of Customer Service; Provide all CSR duties in Swedish and English; Proven problem-solving skills; High level of attention to detail; Ability and desire to deliver exceptional levels of Customer Service; Clear thinking and problem-solving; Flexible and willing to work daily/evening shifts; What do we offer? Knowledge-sharing culture; Competitive salary and bonuses. #J-18808-Ljbffr