Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and the restaurant stays clean.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and ongoing training opportunities.
- Why this job: Experience a vibrant work culture, meet diverse people, and grow your skills in a supportive team.
- Qualifications: No specific experience needed, just bring your friendly attitude and effective communication skills.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
My name's Catrina, and I'm a customer care assistant at McDonald's. My job consists of looking after every customer that comes through McDonald's doors and keeping the restaurant clean and tidy, ready for the next customer to enjoy their food. It's important for this role that you're open and greet everyone, being approachable as well. My favourite thing about my job is getting to learn and understand different levels of people, meeting different customers and experiences every day, which makes my experience grow. I love being part of McDonald's team; it's great - like your own little work family.
McDonald's is one of the most recognized brands in the world, and the backbone of our brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities open to all.
As a Customer Care Assistant, you will be the face of your restaurant, dealing with customers and ensuring everything runs smoothly in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organizing special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. You will work in our fast-moving, high-energy environment and we’re looking for a genuine smile and the ability to connect with customers and make them feel valued. Friendly, welcoming, courteous, and helpful behaviour will come naturally to you, and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact are a must. The ability to maintain high energy levels while working both efficiently and productively is essential.
At McDonald's, we believe in opportunity for everyone, and Training & Development is paramount within our restaurants. The digital training guides we have created solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, with various online resources available for further progression within the business.
The benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, and much more.
McDonald's is an equal opportunities employer and we support applications from people of all walks of life. We embrace diversity and are committed to creating an inclusive culture that allows people to be their best authentic selves in our restaurants, enhancing our ability to serve our customers.
Full Time Customer Care Assistant- Penrith 1093 employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Customer Care Assistant- Penrith 1093
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company culture.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on being approachable and friendly, as this will help you connect with customers and show that you can create a welcoming atmosphere.
✨Tip Number 3
Visit the Penrith location before applying to get a feel for the environment. Observe how current staff interact with customers and take note of the cleanliness and organisation of the restaurant, which will help you understand what is expected in the role.
✨Tip Number 4
Highlight any previous experience in customer service or teamwork during your conversations. Share specific examples of how you've made customers feel valued or contributed to a positive team dynamic, as this will resonate well with the hiring team.
We think you need these skills to ace Full Time Customer Care Assistant- Penrith 1093
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Highlight your relevant experiences that align with these requirements.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills. Use keywords from the job description, such as 'effective communication', 'teamwork', and 'customer satisfaction' to catch the employer's attention.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at McDonald's and how you embody their core values like 'Inclusion' and 'Community'.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Friendly Side
As a Customer Care Assistant, being approachable and friendly is key. During the interview, make sure to smile and engage warmly with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss examples of how you've used attentive listening and clear verbal communication in past experiences. This will show that you can maintain positive interactions with customers.
✨Demonstrate Team Spirit
McDonald's values teamwork, so be ready to share instances where you've successfully worked as part of a team. Emphasise your ability to collaborate and support your colleagues, which is essential in a fast-paced environment.
✨Express Your Passion for Customer Service
Make it clear that you genuinely enjoy helping others and creating a positive experience for customers. Share any relevant experiences that highlight your commitment to customer satisfaction and your enthusiasm for the role.
