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- Tasks: Engage with players via live chat and email, solving queries and providing top-notch service.
- Company: Join Bally's Corporation, a global leader in casino entertainment with a vibrant team culture.
- Benefits: Enjoy hybrid working, generous leave, health insurance, and a bonus scheme!
- Why this job: Be part of a fun, dynamic environment where your personality shines and every day is different.
- Qualifications: Must be 18+, with excellent communication skills and a passion for customer service.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
The predicted salary is between 20000 - 28000 £ per year.
Location: Newcastle under Lyme (Hybrid working available - 2 days from home each week!)
Hours of work: 37.5 hours per week, between 7am-2am Monday-Sunday
Salary: £25,000, plus a 35% hourly uplift for unsociable hours!
Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts, paid volunteer days, a contributory pension plan and many more!
Who we are: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence.
Our Customer Service Chat Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same!
As a Customer Service Chat Advisor, you’ll utilise your excellent communication skills with energy and enthusiasm to engage our players effectively through email and live chat. Outbound calls might sometimes be required to gain further information as and when required. You’ll be passionate about providing a high standard of customer service and possess a dynamic and proactive approach to problem solving. Above all else, we ask you to bring your personality to each call, as we promote authenticity and encourage our employees to have fun making fun!
So, what will you be doing?
- Acting as first point of contact for our players on our Global gaming websites.
- Communicating effectively and efficiently with our players via live chat and emails, with occasional outbound calls to players when required.
- Keeping on top of products & promotional offerings & tools.
- Taking ownership and follow escalations through to resolution.
- Managing all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborating with colleagues across all departments on projects and attend relevant meetings as required.
- Striving to resolve everything, first time, every time.
- Contributing to, and promote a positive working environment.
- Becoming a role model and inspiring others.
And what are we looking for?
- To meet legal obligations, you must be 18 years of age or over
- Be passionate about providing excellent customer service
- Experience of handling Live Chat, email, and telephone queries
- Possess exceptional verbal and written communication skills
- Have the ability to problem solve and fact find to successfully provide a first-time resolution
- Able to think fast under pressure
This is what you’ll get:
- 35% hourly uplift for hours worked between 11.30pm-2am
- 25 days annual leave plus bank holiday allowance
- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
Customer Service Chat Advisor employer: Bally's
Contact Detail:
Bally's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Chat Advisor
✨Tip Number 1
Familiarise yourself with Bally's products and services. Understanding their gaming platforms and customer offerings will help you engage more effectively with players during the interview process.
✨Tip Number 2
Practice your communication skills, especially in a live chat format. You might want to simulate conversations or role-play scenarios to get comfortable with responding quickly and effectively under pressure.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 4
Emphasise your passion for customer service during your interactions with us. Share stories that highlight your enthusiasm and commitment to providing an exceptional experience for customers.
We think you need these skills to ace Customer Service Chat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving live chat or email communication. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples of how you've successfully handled customer queries in the past.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of a challenging customer interaction you managed effectively.
Highlight Your Personality: Bally's values authenticity and fun in their team. Let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the company culture.
How to prepare for a job interview at Bally's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with what Bally's Corporation values in their Customer Service Chat Advisors.
✨Demonstrate Communication Skills
Since the role involves engaging with players through live chat and email, it's crucial to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely, and consider doing a mock interview to refine your delivery.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or issues. Prepare by thinking of past experiences where you successfully resolved problems, and be ready to explain your thought process and the steps you took to achieve a resolution.
✨Embrace the Company Culture
Familiarise yourself with Bally's core values and DNA. During the interview, reflect these values in your answers, showing that you are a team player who is ready to embrace change and contribute positively to the work environment.
