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- Tasks: Join our team as a Service & PDI Technician, repairing and maintaining horticultural machinery.
- Company: We're a leading company with 21 branches across East Anglia, the South East, and East Midlands.
- Benefits: Enjoy 32 days of annual leave, sick pay, staff discounts, and life insurance cover.
- Why this job: Be part of a dynamic team, work independently, and make a real impact in customer service.
- Qualifications: Knowledge of horticultural machinery and basic computer skills are essential; experience is a plus.
- Other info: Immediate start available; overtime paid at time and a half.
The predicted salary is between 25000 - 42000 £ per year.
We have an exciting opportunity for an enthusiastic Service & PDI Technician to join our existing team at the Esher branch in Surrey.
Role Purpose:
- Reporting directly to the Service Manager, you will be responsible for repairing, assembling, and maintaining all equipment related to Horticultural machinery sold by the company. This role is solely workshop-based.
- Repair, assemble, and maintain equipment for customers associated with Horticultural machinery.
- Diagnose faults and perform repairs and servicing effectively.
- Possess good knowledge of Utility, Garden, and small Agricultural machinery.
- Knowledge of Domestic or Professional Grass Machinery and its operation is advantageous.
- Ability to diagnose hydraulic and electrical faults using the latest software.
- Work independently using your initiative and collaboratively within a team.
- Handle heavy lifting safely, applying common sense, and seek assistance when needed.
- Be competent in the use of computers.
- Provide excellent customer service face-to-face and over the phone.
- Be self-motivated and proactive.
Additional Information:
- Start Date: Immediate, subject to notice period of successful candidates.
- Hours: 42.5 hours per week – 7:30 am to 5:00 pm, Monday to Friday (1-hour unpaid lunch).
- Overtime paid at time and a half.
- Benefits include 32 days of annual leave (including bank holidays), Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores, and Life Insurance Cover (2x salary).
Only applicants eligible to work in the UK will be considered.
Service & PDI Technician employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & PDI Technician
✨Tip Number 1
Familiarise yourself with the specific types of horticultural machinery we work with. Understanding the common issues and repairs associated with these machines will give you an edge during the interview.
✨Tip Number 2
Showcase your hands-on experience with hydraulic and electrical systems. Be prepared to discuss any relevant projects or repairs you've completed, as this will demonstrate your practical skills and problem-solving abilities.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. We value collaboration, so sharing examples of how you've successfully worked in a team environment can make a positive impression.
✨Tip Number 4
Prepare to discuss your customer service experience. Since you'll be interacting with customers, being able to provide excellent service is crucial, so think of examples where you've gone above and beyond for clients.
We think you need these skills to ace Service & PDI Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service & PDI Technician position. Highlight your relevant experience with horticultural machinery and any specific skills mentioned.
Tailor Your CV: Customise your CV to reflect your experience with repairing, assembling, and maintaining horticultural machinery. Include specific examples of your work with utility, garden, and agricultural machinery, as well as any knowledge of hydraulic and electrical fault diagnosis.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work independently and as part of a team, and provide examples of how you have delivered excellent customer service in previous roles.
Double-Check Your Application: Before submitting your application, review all your documents for accuracy and completeness. Ensure that your contact information is correct and that you have included all required fields in the application form.
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of horticultural machinery, including utility, garden, and small agricultural equipment. Be prepared to discuss specific models and any relevant experience you have with diagnosing faults or performing repairs.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved issues in the past. Highlight your ability to use software for diagnosing hydraulic and electrical faults, as this will show your technical competence.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration within a team. Be prepared to discuss situations where you've successfully worked alone and also contributed to a team effort, showcasing your flexibility and initiative.
✨Customer Service Focus
Since providing excellent customer service is key, think of examples where you've gone above and beyond for customers. Whether face-to-face or over the phone, demonstrate your communication skills and ability to handle customer inquiries effectively.
