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- Tasks: Lead hotel operations, ensuring five-star guest experiences across all departments.
- Company: Join one of London's most iconic luxury hotels, known for excellence.
- Benefits: Enjoy a competitive salary, bonus, and outstanding benefits in a central location.
- Why this job: Make your mark in a prestigious hotel with a supportive leadership team.
- Qualifications: Proven experience in luxury hotel management and exceptional leadership skills required.
- Other info: This role is exclusively advertised by James Webber Recruitment.
The predicted salary is between 68000 - 102000 £ per year.
James Webber Recruitment is delighted to present this exclusive opportunity for a Hotel Director of Operations to join one of London’s most iconic luxury hotels.
About the Role:
As Hotel Director of Operations, you will oversee the full operational running of the hotel including Rooms Division, F&B, Housekeeping, Front Office and Maintenance. You will report directly to the General Manager and be responsible for ensuring that every guest experience reflects five-star excellence.
Key Responsibilities of the Hotel Director of Operations:
- Lead and develop senior operational teams to deliver outstanding service across all departments
- Manage budgets, operational planning, and cost controls to maximise efficiency and profitability
- Ensure the hotel is compliant with all brand standards and legal requirements
- Analyse guest feedback, financial performance, and operational data to drive continuous improvement
- Collaborate with the senior leadership team to execute long-term strategic objectives
- Champion a culture of excellence, innovation, and employee engagement
What We’re Looking For in a Hotel Director of Operations:
- Proven experience in a Hotel Director of Operations or Hotel Manager role within a 5-star luxury property
- Exceptional leadership and people management skills
- Commercially savvy with a results-driven approach
- Hands-on, approachable, and focused on team development and guest satisfaction
- Deep understanding of the London luxury hotel market and its clientele
Why Apply for this Hotel Director of Operations Role?
This is a flagship opportunity for a dynamic and driven Hotel Director of Operations to make their mark in one of the capital’s most prestigious hotels. You’ll be joining a brand committed to excellence, with support from an established and forward-thinking leadership team.
To Apply: This Hotel Director of Operations role is being advertised exclusively by James Webber Recruitment, the trusted name in luxury hospitality recruitment.
Director of Operations employer: James Webber Recruitment Ltd.
Contact Detail:
James Webber Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network with professionals in the luxury hotel industry, especially those who have experience in operations. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the specific luxury hotel brand's standards and values. Understanding their unique selling points and operational strategies will help you demonstrate your alignment with their goals during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly how you've led teams and improved guest satisfaction in a luxury setting. Use specific examples that highlight your leadership style and results-driven approach.
✨Tip Number 4
Stay updated on trends in the luxury hospitality market, especially in London. Being knowledgeable about current challenges and innovations in the industry will show your passion and commitment to excellence, making you a more attractive candidate.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel management, particularly in roles similar to a Hotel Director of Operations. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to enhance guest satisfaction and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the luxury market. Mention specific examples of how you've successfully led teams and improved operations in previous roles, aligning your experiences with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as budget management, team development, and compliance with brand standards. Use quantifiable results from your past experiences to illustrate your capabilities.
Showcase Your Knowledge of the Market: Demonstrate your deep understanding of the London luxury hotel market in your application. Discuss trends, challenges, and opportunities within the sector, and how you can leverage this knowledge to benefit the hotel.
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Showcase Your Leadership Skills
As a Hotel Director of Operations, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led teams in previous roles, focusing on your approach to developing talent and fostering a culture of excellence.
✨Demonstrate Financial Acumen
Since managing budgets and operational planning is key to this role, come equipped with insights into how you've maximised efficiency and profitability in past positions. Highlight any experience you have with financial analysis and cost control measures.
✨Understand the Luxury Market
Familiarise yourself with the London luxury hotel market and its clientele. Be ready to discuss trends, guest expectations, and how you can enhance the guest experience to reflect five-star excellence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about past experiences where you've had to analyse feedback or data to drive improvements and be ready to share those stories.
