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- Tasks: Coordinate and manage short term rental operations for equipment, ensuring customer satisfaction.
- Company: Rushlift is a top provider of innovative solutions in materials handling and fleet management.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and enhanced parental policies.
- Why this job: Join a dynamic team focused on customer service and operational efficiency in a growing industry.
- Qualifications: Experience in logistics or rental coordination, strong organisational skills, and excellent communication abilities.
- Other info: Opportunity to work in a supportive environment with a commitment to equality and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Your key responsibilities will include:
- Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
- Coordinate with transport providers to arrange timely deliveries and collections
- Monitor hire durations and proactively manage contract extensions or off-hires
- Maximise utilisation of the internal fleet through effective planning and rotation
- Manage external rehire relationships to supplement fleet shortages when necessary
- Track rehire equipment performance, costs, and returns
- Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
- Respond to issues quickly and liaise with service teams to minimise downtime
- Maintain a professional, solution-focused approach to all customer interactions
- Input and maintain accurate data in rental management systems
- Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
- Generate reports for utilisation, open hires, rehire spend, and service response times
- Support weekly operational reporting and fleet KPI tracking
- Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for:
- Experience in a logistics, rental, or service coordination role
- Experience in MHE, plant hire, or equipment rental environments
- Strong organisational and planning skills
- Ability to work under pressure and manage conflicting priorities
- Excellent customer service and communication skills
- Knowledge of transport coordination and fleet scheduling
- Proficient in Microsoft Office and rental/CRM systems
What we offer:
- Competitive Salary Package
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Term Rental Hire Controller
✨Tip Number 1
Familiarise yourself with the logistics and rental industry, especially in materials handling equipment. Understanding the nuances of short-term rentals and fleet management will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the MHE and plant hire sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Rushlift.
✨Tip Number 3
Brush up on your organisational and planning skills. Consider using tools or software that can help you manage tasks efficiently, as these skills are crucial for the role of a Hire Controller.
✨Tip Number 4
Prepare to demonstrate your customer service skills in interviews. Think of examples where you've successfully resolved issues or improved customer satisfaction, as this will be key in your role at Rushlift.
We think you need these skills to ace Short Term Rental Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Short Term Rental Hire Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in logistics, rental, or service coordination roles. Emphasise any specific experience you have in materials handling equipment or fleet management.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences that demonstrate your organisational skills, customer service abilities, and familiarity with transport coordination.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Rushlift
✨Know the Company Inside Out
Before your interview, make sure to research Rushlift Ltd thoroughly. Understand their services, especially in materials handling equipment and fleet management. This knowledge will help you demonstrate your genuine interest in the company and its operations.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in logistics, rental, or service coordination roles. Share specific examples that showcase your organisational skills and ability to manage conflicting priorities, as these are crucial for the Short Term Rental Hire Controller position.
✨Demonstrate Customer Service Skills
Since the role involves a lot of customer interaction, be ready to provide examples of how you've successfully handled customer queries or issues in the past. Emphasise your communication skills and solution-focused approach to ensure high levels of customer satisfaction.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced in the role, or the company's future plans. This shows your enthusiasm and helps you assess if the company is the right fit for you.
