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- Tasks: Guide customers through onboarding, training, and implementation of our education technology products.
- Company: Join Turnitin, a leader in global education innovation with over 25 years of experience.
- Benefits: Enjoy remote work flexibility, generous time off, health coverage, and wellness programs.
- Why this job: Make a real impact in education while working in a supportive, diverse, and collaborative environment.
- Qualifications: Bachelor's degree required; 3+ years in customer onboarding or education technology preferred, fluent in English and Arabic.
- Other info: Opportunity to travel for client visits and conferences, with a focus on personal growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the UK, to engage and inspire new and existing customers throughout Europe and the Middle East region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation.
You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding.
Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.
- Responsibilities:
- Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented.
- Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools.
- Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team.
- Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do.
- Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention.
- Develop outstanding training materials – You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics.
- Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey.
Qualifications Requirements:
- Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued.
- Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology.
- Language Proficiency: 100% fluent in both English and Arabic, with exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery.
- Skills & Attributes: Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise.
Turnitin maintains a Total Rewards package that is competitive within the local job market. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility.
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Onboarding Consultant - Arabic Speaking (UK Remote) employer: Turnitin
Contact Detail:
Turnitin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Consultant - Arabic Speaking (UK Remote)
✨Tip Number 1
Familiarise yourself with Turnitin's products and services. Understanding how tools like Feedback Studio and Gradescope work will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your presentation skills by preparing a mock training session. This will allow you to demonstrate your ability to engage an audience and convey complex information clearly, which is crucial for the Onboarding Consultant role.
✨Tip Number 3
Highlight your experience with change management. Be ready to discuss specific examples of how you've successfully guided customers through transitions, as this is a key responsibility of the position.
✨Tip Number 4
Network with current or former employees of Turnitin on platforms like LinkedIn. They can provide valuable insights into the company culture and the onboarding process, which can help you tailor your approach during the application process.
We think you need these skills to ace Onboarding Consultant - Arabic Speaking (UK Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding, education technology, and any roles that demonstrate your ability to manage multiple projects. Emphasise your fluency in Arabic and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and how your background aligns with Turnitin's mission. Mention specific experiences where you've successfully onboarded customers or delivered training sessions, showcasing your communication skills.
Showcase Your Presentation Skills: Since the role requires excellent presentation abilities, consider including a brief section in your application that outlines your experience with delivering training sessions. You could even mention any tools or methods you’ve used to engage audiences effectively.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've solved technical problems in previous roles. This could include instances where you identified issues proactively and implemented solutions that improved customer satisfaction.
How to prepare for a job interview at Turnitin
✨Showcase Your Language Skills
As an Arabic-speaking Onboarding Consultant, it's crucial to demonstrate your fluency in both English and Arabic during the interview. Be prepared to switch between languages seamlessly and highlight any previous experiences where you effectively communicated with diverse audiences.
✨Emphasise Your Customer-Centric Approach
Turnitin values a customer-centric mindset. Share specific examples from your past roles where you successfully engaged with clients, addressed their needs, and ensured their satisfaction. This will show that you understand the importance of building strong relationships with customers.
✨Demonstrate Your Technical Proficiency
Since the role involves solving technical problems, be ready to discuss your familiarity with educational technology and SaaS products. Prepare to explain how you've quickly learned new software in the past and how you would approach training others on these tools.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think of situations where you had to navigate change management or mitigate risks during onboarding processes, and be ready to share your thought process and outcomes.
