Platform Support Analyst x 2

• Build a strong knowledge of our products and become an expert user of SavenergyOnline, Stark ID and white labelled versions of both. • Manage user’s onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement. • Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required. • Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules. • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team. • Fully manage allocated utility logs using Stark’s CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures. • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritising workload. • Proactive use of telephone and follow up with emails to always maintain clear audit trail. • Generation and analysis of monitoring statistics. • Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. • Demonstrate ownership of tasks, activities and projects and use initiative. • Participate in regular training/learning activities to maintain and develop skills and knowledge. • Adhere to all Stark policies, procedures and working practices. • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. • Any other reasonable duties as required. #J-18808-Ljbffr