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- Tasks: Become a product expert and support users with onboarding and queries.
- Company: Join Stark, a leader in innovative energy solutions.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Make a real impact by improving user experiences and enhancing service quality.
- Qualifications: No specific experience required; just a passion for problem-solving and customer support.
- Other info: Regular training sessions to boost your skills and knowledge.
The predicted salary is between 30000 - 42000 £ per year.
• Build a strong knowledge of our products and become an expert user of SavenergyOnline, Stark ID and white labelled versions of both.
• Manage user’s onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement.
• Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required.
• Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules.
• Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team.
• Fully manage allocated utility logs using Stark’s CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
• Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritising workload.
• Proactive use of telephone and follow up with emails to always maintain clear audit trail.
• Generation and analysis of monitoring statistics.
• Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
• Demonstrate ownership of tasks, activities and projects and use initiative.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.
• Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Any other reasonable duties as required.
Contact Detail:
Stark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Analyst x 2
✨Tip Number 1
Familiarise yourself with our products, especially SavenergyOnline and Stark ID. The more you know about these platforms, the better you'll be able to demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed user queries in the past. Highlight your ability to escalate issues effectively and work collaboratively with other teams.
✨Tip Number 3
Be ready to discuss your experience with data management and CRM systems. Understanding how to manage utility logs and prioritise tasks will be crucial for this role, so come prepared with relevant examples.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways to improve user onboarding and support processes. We value initiative, so having ideas ready to share can set you apart from other candidates.
We think you need these skills to ace Platform Support Analyst x 2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Platform Support Analyst position. Understand the key responsibilities and required skills, such as user onboarding, support management, and CRM database handling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles where you managed user support, handled queries, or worked with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific experiences that demonstrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Stark Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of SavenergyOnline and Stark ID. Familiarise yourself with their features and functionalities, as well as any white labelled versions. This will show your potential employer that you're genuinely interested and prepared.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've identified and implemented improvements in previous roles. Think of specific examples where you've managed user queries or streamlined processes, as this aligns perfectly with the responsibilities of the role.
✨Showcase Your Communication Skills
Since the role involves managing user onboarding and providing ongoing support, highlight your ability to communicate clearly and effectively. Prepare to discuss how you've maintained clear audit trails and followed up with users in past experiences.
✨Emphasise Your Initiative and Ownership
The company values ownership of tasks and projects. Be prepared to share instances where you've taken the initiative to solve problems or improve processes. This will demonstrate that you can work independently and contribute positively to the team.
