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- Tasks: Join our team to handle defect repairs and coordinate with contractors in occupied homes.
- Company: Miller Homes builds better places for people and communities, focusing on quality and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values empathy, communication, and making a positive impact.
- Qualifications: Must have a clean driving license and be a time-served tradesperson with strong communication skills.
- Other info: Ideal for those who are smart, punctual, and reliable, ready to make a difference.
The predicted salary is between 30000 - 42000 £ per year.
At Miller Homes, we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better environments for communities to thrive and nature to prosper. We are also committed to creating a better working environment for our people. We aim to build better places where people and the planet prosper.
We are seeking to recruit a Customer Services Technician to join our Customer Services team based in the North East region. The ideal candidate will have a clean driving license, be a time-served tradesperson, and demonstrate that they are a team player. They will possess a strong work ethic, excellent communication skills, a desire and drive to succeed, and empathy and sympathy when dealing with our customers. The candidate should be smart, punctual, honest, and reliable.
The main responsibilities of this role include:
- Carrying out defect repairs in occupied properties
- Liaising with nominated contractors and suppliers for the coordination of remedial works in occupied homes
- Collaborating with your Line Manager to promote effective solutions to complex remedial activities
- Creating positive working relationships with colleagues, especially site teams
- Coordinating with the Customer Service Hub regarding remedial activities
- Completing all assigned tasks effectively and within charter timescales
- Maintaining professionalism, courtesy, dignity, and control when interacting with customers, colleagues, and subcontractors to uphold the company's core values
You should also have a sound understanding of NHBC Technical Standards & Guidelines, a good decision-making process, and the ability to use your initiative to solve problems.
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Technician
✨Tip Number 1
Familiarise yourself with NHBC Technical Standards & Guidelines. Understanding these standards will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions with the hiring team.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in the past. This will highlight your empathy and ability to maintain professionalism, which are key traits for this position.
✨Tip Number 3
Network with current or former employees of Miller Homes on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience as a tradesperson and how it relates to defect repairs. Be ready to explain specific situations where your skills made a positive impact, showcasing your reliability and strong work ethic.
We think you need these skills to ace Customer Services Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a tradesperson and any previous roles that involved customer service. Use specific examples to demonstrate your communication skills and ability to work in a team.
Showcase Your Soft Skills: Miller Homes values empathy, reliability, and professionalism. Make sure to include instances where you have demonstrated these qualities in your previous roles, especially when dealing with customers or colleagues.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Miller Homes
✨Showcase Your Technical Skills
As a Customer Services Technician, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with defect repairs and any relevant NHBC Technical Standards & Guidelines you are familiar with. Highlight specific examples where you've successfully resolved issues in occupied properties.
✨Emphasise Communication Skills
Excellent communication is key in this role. During the interview, illustrate how you've effectively liaised with contractors, suppliers, and customers in the past. Share instances where your communication skills helped resolve complex situations or improved team collaboration.
✨Demonstrate Teamwork
Miller Homes values team players, so be ready to discuss your experiences working within a team. Provide examples of how you've collaborated with colleagues or site teams to achieve common goals, and how you maintain positive relationships in a work environment.
✨Exude Professionalism and Reliability
Since punctuality and reliability are essential traits for this position, make sure to convey your commitment to these values. Share stories that reflect your strong work ethic and how you maintain professionalism when interacting with customers and colleagues, especially in challenging situations.
