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- Tasks: Coordinate customer service and sales tasks to ensure a top-notch experience.
- Company: Join a renowned global manufacturer based in Coleshill.
- Benefits: Enjoy a salary up to £27,000, 23 holidays plus 8 bank holidays, and hybrid work options.
- Why this job: Be part of a fun, friendly team while making a real impact on customer satisfaction.
- Qualifications: Previous experience in customer service, excellent communication skills, and proficiency in MS Office required.
- Other info: Free parking available and a supportive work environment.
The predicted salary is between 21600 - 37800 £ per year.
Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you.
An amazing opportunity for a Sales Administrator or a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.
Benefits:
- Salary up to £27,000
- Permanent role
- Holidays: 23 + 8 bank holidays
- Location: Coleshill
- Hybrid available: 4 days office based, 1 day home based
- Free Parking
Duties/Responsibilities:
Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.
Responsibilities:
- Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
- Make decisions about extensions to contracts and amendments.
- Look after new customers and existing customers.
- Review order quantities and factors relevant for a customer's profitability.
- Prepare and manage customer data.
- Service activities once delivery has taken place.
- Communicate with the customer in writing and on the phone.
- Handle the escalation list, taking into consideration the criteria of customer focus and adding value.
- Review invoices and process any corrections that may be required.
- Work together with Accounting to create invoices.
- Process cancellations and forward onto other departments.
Skills/Experience required:
- Previous experience in a similar role
- Excellent communication skills both written and verbal
- Meticulous attention to detail
- Ability to multi-task
- Proficient in the use of MS Office packages including MS Excel
- Excellent time management and organisation skills
- Friendly and personable personality
If this sounds like you, please apply today!
Contact Detail:
Options Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples of how you've delivered excellent customer service in the past. Be ready to discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for a Customer Service Co-ordinator.
✨Tip Number 3
Brush up on your MS Office skills, especially Excel. Since the role requires managing customer data and processing orders, being proficient in these tools will give you an edge over other candidates.
✨Tip Number 4
Showcase your ability to multi-task and manage time effectively. Think of examples from your previous roles where you successfully handled multiple responsibilities at once, as this is a key requirement for the position.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your previous roles that illustrate your skills in communication, attention to detail, and ability to multi-task.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, as well as your organisational skills. These are crucial for the role and should be clearly stated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Options Resourcing Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to deliver a best-in-class customer experience.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, it's crucial to convey your attention to detail. You might want to discuss how you ensure accuracy when processing orders or managing customer data, as this is key to maintaining customer satisfaction and profitability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling escalations or processing cancellations, and prepare thoughtful responses that showcase your ability to think on your feet.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office, particularly Excel, is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles to manage data or streamline processes, as this will show your readiness for the job.
