Regional Soft Services Lead EoE

Job Role Regional Soft Services Lead – East of England Location EOE region, Norfolk area Contract Full time / Permanent Salary £45,303.07 We are seeking a dedicated Regional Soft Services Lead to join our team at GFSL for the East of England region. Join a team that is more than just colleagues – we work Monday to Friday as a supportive family, working together to create a safe and nurturing environment. It takes hundreds of people in corporate support to ensure the smooth running of our operations and site-based functions. We are committed to delivering facilities maintenance safely and efficiently; like a heart pumping blood through the body, everything we do impacts prisoners, employees, visitors, families, and the community. As a Regional Soft Services Lead, you will work alongside experienced colleagues from Payroll, Attract, Projects, Finance, Commercial & Supply Chain, and others, all dedicated to making a positive difference and providing a safe, secure environment. The East of England region covers and may require travel to the following sites: HMP Bedford HMP Bure HMP Chelmsford HMP Highpoint and Stirling House HMP Hollesley Bay HMP The Mount HMP Littlehey HMP Norwich HMP Wayland HMP Warren Hill HMP Whitemoor HMP Woodhill If you want to use your skills to create a better future for others, we encourage you to apply and join our mission to promote rehabilitation and positive change. Essential Requirements TFM Industry Experience Demonstrable Leadership Skills Ability to work under pressure and prioritize tasks Ability to organize, manage, and direct diverse teams Practical application of safe working practices Excellent Verbal and Nonverbal Communication Skills Strong leadership, management, and interpersonal skills If this describes you, we would like to hear from you! Benefits and Culture Explore a varied and rewarding career at GFSL. Join us to help ensure prisons are secure and safe, and to support prisoners\’ reintegration into society. Holidays are 25 days per year plus Bank Holidays. Benefits include Death in Service at 4x salary, private GP consultations, Employee Assistance Programme, financial rewards, and retailer discounts. We focus on safety, inclusivity, and career development, providing opportunities to build skills and progress. Our Values We are committed to diversity, inclusion, and creating a workplace where everyone feels valued and empowered. We promote ongoing learning, training, and career opportunities for all. GFSL will transfer its FM services to a private sector provider in Autumn 2026 following a procurement process. We will share updates as the program unfolds. Our Promise Pride in People, Doing the Right Thing, One Team We are ISO 9001 Certified. This posting is the same for internal and external candidates. #J-18808-Ljbffr