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- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences in a vibrant retail environment.
- Company: Join Signet Jewelers, the UK's leading diamond jewellery retailer with over 270 stores.
- Benefits: Enjoy competitive salary, generous discounts, flexible retirement plans, and 33+ days holiday.
- Why this job: Be part of a passionate team that celebrates life and love through exquisite jewellery.
- Qualifications: Proven leadership experience, strong sales track record, and a passion for customer service required.
- Other info: Receive bespoke training and career progression opportunities from day one.
The predicted salary is between 28800 - 42000 £ per year.
As Store Manager here at Ernest Jones in Crawley, you will be responsible for achieving the store's targets through promoting the sales culture instore, building and inspiring a strong customer-first team, and ensuring compliance with company policies and procedures. You will be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.
You will also be responsible for consistent compliance with company instructions, policies and processes and will control costs, payroll, shrinkage, and expenses for the store. Additionally, you will oversee the planning and organisation of operational activities within the store.
We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients!
At Ernest Jones, you will devote your time to establishing excellent relationships with our clients, ensuring that when making a special purchase from our collection of exquisite diamonds, prestigious watch brands, or exclusive luxury jewellery and gift items, they are guided by your experience and knowledge to select the perfect piece to mark their occasion.
The experience of working in Jewellery and Watch retail is truly unique—join us and be part of something special! Could you be the finishing touch that makes our team complete? Are you the perfect gem?
We are looking for suitable candidates to demonstrate the following:
- An excellent track record of successfully achieving KPIs.
- Experience of holding accountability for managing the commercial performance of a store.
- Experience of leading store teams.
- Experience of target-setting and interpreting business data.
- An ability to inspire, coach, and develop your team to maximise potential and performance.
- Proven track record of role modelling and consistently delivering amazing customer experiences.
- Clear passion for our products and ability to put yourself in our customers' shoes.
- A competitive spirit.
- Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.
What’s next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend regularly checking your emails to ensure you don’t miss any updates with your application.
What will you receive in return?
Your Rewards: Upon joining us as a Store Manager, you will be supported from day one through our bespoke Management Induction programme, which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal Signet Jewellery Academy. In addition to being able to access dedicated Learning & Development resources, you will also achieve the following benefits:
- Competitive salary including sales incentives.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 33 days holiday per year.
- Recognised qualifications, study support, and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - an easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel, and leisure.
Apply now to see how your career could shine with Signet! Be part of something special!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all; we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit, and business need.
Contact Detail:
Ernest Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the latest trends in jewellery and watches. Being knowledgeable about the products will not only help you during the interview but also demonstrate your passion for the industry, which is crucial for a Store Manager role.
✨Tip Number 2
Prepare to discuss your previous experiences in leading teams and achieving KPIs. Think of specific examples where you inspired your team or improved sales performance, as this will showcase your leadership skills effectively.
✨Tip Number 3
Practice your communication skills, especially in how you would engage with customers. As a Store Manager, building relationships with clients is key, so be ready to demonstrate your customer service approach during the video assessment.
✨Tip Number 4
Research Ernest Jones and its values thoroughly. Understanding the company culture and how it aligns with your own values will help you articulate why you want to join the team and how you can contribute to their success.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, particularly focusing on your achievements in meeting KPIs and leading teams. Use specific examples that demonstrate your ability to inspire and coach others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the jewellery industry and your understanding of customer service excellence. Mention how your leadership style aligns with the company's values and how you can contribute to creating memorable experiences for clients.
Showcase Relevant Experience: When detailing your work history, emphasise your accountability for managing store performance and any experience you have with interpreting business data. Highlight instances where you've successfully led a team to exceed sales targets.
Prepare for Online Assessment: After submitting your application, be ready to complete a short online assessment. Familiarise yourself with common assessment formats and think about how your skills and experiences relate to the role of Store Manager.
How to prepare for a job interview at Ernest Jones
✨Show Your Passion for the Products
Make sure to express your enthusiasm for jewellery and watches during the interview. Share any personal experiences or knowledge you have about the products, as this will demonstrate your genuine interest and ability to connect with customers.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific instances where you inspired your team, achieved targets, or improved performance. This will show that you can be the role model they are looking for.
✨Demonstrate Your Sales Acumen
Be ready to discuss your track record in achieving KPIs and managing commercial performance. Use data to back up your claims and explain how you set targets and motivate your team to exceed them.
✨Understand Compliance and Operational Management
Familiarise yourself with the company's policies and procedures, as well as basic legislative responsibilities. Be prepared to discuss how you would ensure compliance and manage operational activities effectively within the store.
