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- Tasks: Engage with customers to help them manage their financial situations through home visits.
- Company: Orbit Credit Services is dedicated to supporting customers in achieving financial health.
- Benefits: Enjoy 31 days holiday, uncapped bonuses, and a supportive work-life balance.
- Why this job: This role offers flexibility, outdoor work, and the chance to make a real difference.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support from our in-house team.
The predicted salary is between 27965 - 35765 £ per year.
Annual earnings total up to £35,765 (inclusive of the car allowance) with a basic starting salary from £27,965, plus £4,200 p.a. car allowance & fuel card (business use only). Our monthly bonus structure is uncapped, with Field Collections Agents earning bonuses of £200 - £400 per month.
Shifts: Working patterns to support your work-life balance. We have an operating window of 8am – 8pm Monday to Friday and 9am - 1pm on Saturday. We work a 40-hour week, with 10 hours of which must be worked during our prime operating window.
Role: As a Field Collections Agent at Orbit Credit Services, you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field-based covering a region across North Wales. Your role will involve:
- Visiting our customers at their home address to support them in getting back on track with their outstanding arrears.
- Resolving customer accounts on a personal basis, taking payments, setting up repayment plans, or reconnecting them to our clients.
- Educating customers on the potential consequences of non-payment of their account.
- Using an iPad to update customers’ accounts with visit outcomes.
Added Benefits: 31 days holiday (including bank holidays and an annual shutdown over the December festive period), excellent company benefits, Employee Assistance Programme, and Medicash plans. Our comprehensive five-week induction programme will prepare you to speak to customers effectively and professionally.
Minimum Requirements:
- A clear criminal record.
- No CCJ’s or IVA’s within the last 6 years.
- Own a car and six points or less on licence.
- Must have business insurance add-on for vehicle.
- Technology competent and comfortable working alone.
Advisory note: Any successful candidates will have to undergo a basic credit check and criminal background check. We’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Job Ref: CCAFLD
Field Collections Agent employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area where you'll be working. Understanding the geography and demographics can help you connect better with customers during your visits.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be discussing sensitive financial situations, being empathetic and approachable will make a significant difference in how customers respond to you.
✨Tip Number 3
Make sure you're comfortable using technology, especially the iPad provided for updating customer accounts. Practising with similar devices can boost your confidence and efficiency.
✨Tip Number 4
Prepare for the interview by thinking of scenarios where you've successfully resolved customer issues in the past. This will demonstrate your problem-solving skills and ability to handle challenging conversations.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities of a Field Collections Agent. Mention your ability to work independently and your comfort with technology.
Highlight Local Knowledge: Since the position requires candidates to reside within the local area, mention your familiarity with the region. This can demonstrate your understanding of the community and its needs.
Prepare for Background Checks: Be ready to provide information for the basic credit check and criminal background check mentioned in the job description. Ensure you meet the minimum requirements to avoid any delays in the application process.
How to prepare for a job interview at Midland Credit Management
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires a full driving licence and access to a vehicle, be prepared to discuss your driving experience. Highlight any relevant experience you have in managing your time effectively while on the road.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to demonstrate your comfort with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or educated customers, as this will show your problem-solving skills.
