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- Tasks: Lead complex network projects and deliver high-performing solutions for customers.
- Company: Join a leading UK jobs board focused on age-inclusive employment.
- Benefits: Enjoy perks like birthday off, private healthcare, and a dog-friendly office.
- Why this job: Be at the forefront of fibre technology while mentoring junior engineers.
- Qualifications: Experience in complex networks and expertise in TCP/IP, BGP, and security principles required.
- Other info: Remote work supported; must be in Manchester HQ at least 3 days a week.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Senior Customer Network Engineer to join our team, focusing on delivering large-scale, complex managed solutions to our customers. In this critical role, you will leverage your expertise to deliver secure, resilient, and high-performing network solutions.
We are rapidly expanding our fibre rollout, building on our extensive national network of dark fibre and fixed wireless. We operate at the forefront of full-fibre network technology, innovating with automation, software-defined architecture, and NFV to enhance customer experiences. Remote working is supported, with at least 3 days per week in Manchester HQ as required.
Key Responsibilities- Act as the primary technical authority on customer network implementation projects, ensuring deliverables meet specifications, timelines, and quality standards.
- Collaborate with project managers, clients, and technical teams.
- Lead configuration, installation, and deployment of network hardware (routers, switches, firewalls, access points).
- Implement scalable LAN, WLAN, WAN, and security solutions tailored to customer needs.
- Implement and troubleshoot WAN technologies, including MPLS, SD-WAN, VPNs, and other connectivity solutions.
- Serve as an escalation point for the Customer Network Provisioning Team, providing expert guidance.
- Maintain comprehensive network documentation.
- Participate in project meetings and provide technical updates.
- Mentor junior network engineers.
- Perform other duties as assigned by your line manager.
- Proven experience in complex network environments, preferably within MSP or Enterprise settings.
- Expertise in TCP/IP, BGP, OSPF, switching, and security principles.
- Hands-on experience with Fortinet Fortigate firewalls, SD-WAN, and SASE.
- Strong knowledge of WAN technologies like SD-WAN, MPLS, VPNs.
- Experience with Juniper Mist wireless and wired solutions.
- Proven ability to deliver network projects from conception to deployment.
- Ability to produce clear technical documentation.
- Ability to work under pressure and meet deadlines.
- Excellent communication skills.
- Ability to work independently and in teams.
- Strong organizational skills.
- Certifications such as JNCIP, FCP/FCX, CCNP, Juniper Mist.
- Degree in networking, science, engineering, or related field.
- Proficiency in scripting (Python, Ansible).
- Experience with cloud platforms (AWS, Azure).
- Knowledge of security concepts (NAC, IDS/IPS, SIEM, ZTNA).
- ITIL certification or knowledge.
- Experience with network monitoring platforms.
- Personal Perks: Birthday off, house move day, wedding and baby bonuses, and more.
- Work Environment: Dog-friendly offices, monthly breakfasts, team socials.
- Holidays: 25 days plus Bank Holidays, with options to purchase additional days.
- Healthcare: Private healthcare for you and your family.
- Gift Day: An extra day off for holiday prep or relaxation.
- Pension & Life Assurance: Contributory pension scheme and 4x salary life assurance.
- Wellbeing: Paid day off dedicated to your wellbeing activities.
Senior Customer Network Engineer employer: Elevate Group
Contact Detail:
Elevate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Network Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in network technology, especially around automation and software-defined architecture. This knowledge will not only help you during interviews but also demonstrate your commitment to staying at the forefront of the industry.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn or local tech meetups. Engaging with others can provide insights into the company culture and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented complex network solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Highlight your mentoring experience when speaking with us. As a Senior Customer Network Engineer, you'll be expected to guide junior engineers, so demonstrating your ability to lead and share knowledge will set you apart from other candidates.
We think you need these skills to ace Senior Customer Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in complex network environments, particularly with technologies mentioned in the job description like TCP/IP, BGP, and SD-WAN. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for network engineering and your understanding of the company's focus on fibre rollout and innovative technologies. Mention how your skills align with their needs and your enthusiasm for the role.
Highlight Certifications and Skills: Clearly list any relevant certifications such as JNCIP or CCNP, and emphasise your hands-on experience with Fortinet firewalls and cloud platforms. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this technical role.
How to prepare for a job interview at Elevate Group
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with network technologies, especially TCP/IP, BGP, OSPF, and security principles. Highlight specific projects where you implemented complex network solutions, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about troubleshooting scenarios. Prepare examples of how you've resolved issues with WAN technologies like MPLS or SD-WAN. This will show your ability to think critically and act decisively under pressure.
✨Emphasise Collaboration and Communication
Since the role involves working closely with project managers and clients, be ready to discuss your experience in collaborative environments. Share examples of how you've effectively communicated technical information to non-technical stakeholders.
✨Prepare for Questions on Mentorship
As mentoring junior engineers is part of the job, think about your past experiences in guiding others. Be ready to share how you've supported team members' growth and development, which will highlight your leadership qualities.
