Second Charge Mortgage Advisor

Hybrid: 3 days in the office and 2 days from home

Salary: OTE of £55k - £60k (basic salary of up to £35k + bonus)

Join us at this exciting time of growth as the ClearScore Group expands following our recent acquisition of Aro, creating new opportunities for innovation and success! We are seeking a talented and motivated Second Charge Mortgage Advisor to join our highly skilled team. As a Second Charge Mortgage Advisor, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for providing expert advice on second charge mortgages, guiding customers through the application process, and ensuring a best-in-class experience. This is a unique opportunity to join an industry-leading financial brokerage.

Aro Money is a highly established and reputable financial lending platform, working with some of the most prestigious and growing financial institutions globally. You will be part of a very successful team within the ClearScore Group with a clear strategy for success and growth.

What you’ll be doing:

• Contact qualified leads generated through our secured online journey.
• Assess customers' applications and deliver high-quality recommendations tailored to customer needs and circumstances, in accordance with Aro’s Compliance and Training & Competence Procedures.
• Provide expert advice on second charge mortgage options to customers, utilising Aro's distinctive in-house software.
• Keep up-to-date with industry regulations and lender criteria to provide informed guidance to customers.
• Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of case managers to support customers' applications.
• Play a key role in Aro’s continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes where appropriate, and be willing to implement these.

What we expect from you:

• CeMAP 1 qualified (as a minimum) and 2 years of sales experience.
• A performance-driven mindset, taking accountability for targets that drive the right outcomes for our customers while advancing our business.
• Provide a best-in-class customer experience, ensuring satisfaction and fostering long-term loyalty.
• Strong understanding of mortgage products, regulations, and procedures.
• Organised and able to manage multiple cases in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with strong analytical and problem-solving abilities.
• Flexibility and willingness to work shifts to meet the evolving needs of our customers.

What we offer:

• OTE of £55k - £60k (basic salary of up to £35k + bonus)
• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme up to 4%
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption, or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you. We look forward to reviewing your application!

At Aro Money we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

As part of any recruitment process, Aro collects and processes personal data relating to job applicants. Aro is committed to being transparent about how it collects and uses that data and meeting its data protection obligations.

Please visit our Data Privacy Statement.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.

Please see our People Policy Notice at https://www.clearscore.com/people-notice.