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For Companies At a Glance
- Tasks: Support the Trade and Planning team, manage operations, and resolve customer queries.
- Company: Join Heal's, a renowned retail brand in interior design, located in London.
- Benefits: Enjoy a full-time role with opportunities for growth and a vibrant work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in retail.
- Qualifications: Strong organisational skills, communication abilities, and proficiency in Microsoft Office are essential.
- Other info: Ideal for entry-level candidates looking to kickstart their career in a creative environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Trade Administrator and Customer Service Advisor, you will provide support to the Trade and Planning team at our Tottenham Court Rd store in London. This role involves managing day-to-day operations, resolving customer queries, and helping ensure the smooth running of the Heal's Trade department.
Key Skills and Experience
- Strong organisational and time-management skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Experience in a customer service role (preferred)
- Experience in a retail or interior design environment (preferred)
- Experience with Microsoft Dynamics NAV
Personal Contribution
- Maintain a positive work attitude and contribute to a positive work culture.
- Adhere to excellent attendance and punctuality standards.
- Collaborate with colleagues and management to achieve departmental and company goals.
- Undertake additional duties and work extra hours as needed to meet business demands.
Trade Administrator & Customer Sevice Advisor. employer: Heal's
Contact Detail:
Heal's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Administrator & Customer Sevice Advisor.
✨Tip Number 1
Familiarise yourself with the Heal's Trade department and its operations. Understanding their processes and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools is crucial for managing day-to-day operations effectively, and showcasing your skills can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction, as this will highlight your ability to handle queries effectively in the new role.
✨Tip Number 4
Network with current or former employees of Heal's if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a great impression during the hiring process.
We think you need these skills to ace Trade Administrator & Customer Sevice Advisor.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to trade administration. Emphasise your organisational skills and proficiency in Microsoft Office, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Experience: If you have experience in retail or interior design, be sure to mention it. Discuss how this experience has prepared you for the responsibilities of the Trade Administrator and Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Heal's
✨Showcase Your Organisational Skills
As a Trade Administrator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and met deadlines.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer service scenarios to showcase your interpersonal skills and ability to resolve queries effectively.
✨Familiarise Yourself with Microsoft Office and Dynamics NAV
Since proficiency in Microsoft Office Suite and experience with Microsoft Dynamics NAV are important, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles or how you plan to utilise them in this position.
✨Emphasise Your Customer Service Experience
If you have prior experience in customer service, be sure to highlight it. Share specific examples of how you handled difficult situations or went above and beyond for customers, as this will demonstrate your suitability for the role.
