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- Tasks: Lead operations at a prestigious university, managing teams and ensuring client satisfaction.
- Company: Join Gather & Gather, a top workplace catering expert in the UK and Ireland.
- Benefits: Enjoy perks like personal development, private medical eligibility, and a holiday purchase scheme.
- Why this job: Be part of a dynamic team focused on great food, coffee, and employee wellbeing.
- Qualifications: Experience in leadership and operations management is essential.
- Other info: Flexible working hours and opportunities for social events and volunteering.
The predicted salary is between 47000 - 63000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee, putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Head of Operations to work with us at a prestigious university site in London.
Location: WC1E 6BT
Rate of pay: £55,000 - £60,000 per annum
Working pattern: 40 hours per week, Monday - Friday with flexibility as required by the contract.
Key responsibilities:
- Reporting to the Account Director with full accountability and responsibility for leading the teams to ensure we deliver client needs within the contract SOP.
- This position sits in our senior leadership team for the contract and involves managing 4 General Managers and looking after 42 units.
- To represent the company in a positive and professional manner, internally and externally, to ensure the integrity and credibility is always upheld.
- Analyse statistics and trends to advise Managers on improvements and, in conjunction with the senior team, to create strategy for the operation.
- Attend monthly and quarterly meetings with clients to review SLA delivery.
- Review client SLAs to identify where priority should be given to creating targets for the weekly operation to ensure we meet our clients’ expectations.
- Build positive working relations with clients and team. Share information with the Account Director / Senior Team regarding success, concerns, and any issues from operations.
What's in it for you?
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Head of Operations employer: Gather + Gather
Contact Detail:
Gather + Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with Gather & Gather's values and mission. Understanding their commitment to great food and customer service will help you align your responses during interviews, showcasing how your leadership style complements their culture.
✨Tip Number 2
Network with current or former employees of Gather & Gather on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company’s operations and expectations for the Head of Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Tailoring your experiences to reflect the responsibilities outlined in the job description will demonstrate your suitability for the position.
✨Tip Number 4
Stay updated on industry trends in workplace catering and food service management. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during interviews, positioning you as a forward-thinking candidate.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Operations position at Gather & Gather. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Focus on your leadership experience, operational management, and any achievements that demonstrate your ability to meet client expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that relate to the responsibilities outlined in the job description, such as managing teams or improving operational efficiency.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior leadership role.
How to prepare for a job interview at Gather + Gather
✨Understand the Company Culture
Before your interview, take some time to research Gather & Gather's values and culture. They pride themselves on putting employees and customers at the heart of everything they do, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be managing multiple teams. Be ready to share specific examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to build positive working relationships and drive performance.
✨Prepare for Strategic Discussions
Since the role involves analysing statistics and trends to create operational strategies, come prepared with insights or ideas on how you would approach this. Think about how you can contribute to improving client SLAs and meeting expectations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges the company currently faces or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
