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- Tasks: Assist residents with queries and enforce security policies at university residence halls.
- Company: Join a vibrant university community dedicated to student success and safety.
- Benefits: Flexible scheduling around classes, valuable experience, and skill development opportunities.
- Why this job: Build leadership skills while making a positive impact on fellow students' lives.
- Qualifications: Must be a UWM student with a minimum 2.0 GPA and basic computer skills.
- Other info: Mandatory training from August 14-22; overnight shifts required.
In order to qualify for this position, you must be able to attend mandatory Security & Service Desk training, which will be taking place in-person on-campus the following days: August 14, 15, 16, 19, 20, 21, 22. You must be able to attend ALL days.
Security and Service Desk employees serve University Housing by staffing the service desks at the UWM Residence Halls (Sandburg, Cambridge, RiverView, and Kenilworth) which serve students, parents, summer guests, other UH employees, and more. SSD employees assist residents with a variety of concerns such as campus questions and details pertaining to living in the Residence Halls. They confront and enforce UH policies and other security concerns such as responding to fire alarms.
This position has flexible scheduling that works around your class schedule. Employees are required to work overnights (12AM-6AM) on a weekly to biweekly basis, as well as holidays, weekends, and over breaks. If you want to build critical thinking and leadership skills, are responsible and adaptable, and are willing to learn new things every day we are very interested in interviewing you.
Position Requirements- Satisfactory completion of University Criminal Background Check and University Housing Resident and Guest Behavior Check.
- Retain (at minimum) part-time status as a student at UWM.
- Possess (at time of hire) and maintain a cumulative 2.0 GPA.
- Must be in good behavior standing with University Housing and UWM.
- Must possess basic computer skills (Office 365, Teams, Word, Excel, etc.)
- Must demonstrate qualities of leadership, responsibility, and independence.
- Have willingness to accept new responsibilities and challenges while learning the position.
- Work 10-23 hours per week during the academic year, Winter break, and Spring break.
- Must work overnights (12AM-6AM), holidays, weekends, and shifts while not in class.
- Must be physically able to respond to emergency situations (able to move through congested areas, walking tours of the building, and able to use stairs without aid of elevators, etc.)
- Work with Residence Life Professional Staff Members, SuperDesk Coordinators, fellow SuperDesk staff members, and other University Housing staff to maintain an environment that is conducive to the academic and personal success of residents.
- Provide excellent customer service to all persons who enter the residence halls including answering questions and greeting individuals as they enter the building.
- Showcase excellent communication skills with residents and University Housing employees.
- Arrive to shifts on time and wearing the proper uniform.
- Appropriately confront policy violations and other security concerns.
- Complete checks of entrances and exits of the building.
- Respond to emergency situations including medical emergencies, fire alarms, elevator entrapments, etc.
- Answer phones, distribute mail/packages, update inventory supplies and sale items, and other administrative tasks.
- Process credit cards and check transactions for sale items, guest housing payments, etc.
- Abide by FERPA and other confidential rules / regulations.
- Abide by all University Housing policy violations, rules, and regulations as well as all items outlined in the Student Employee Handbook.
- Attend all mandatory training sessions prior to each academic semester and trainings throughout each semester.
- Monitor all who come into and out of the residence halls.
- Make ethical decisions and maintain professional integrity.
- Remain sensitive to others and maintain a genuine interest in working for students’ best interests.
- Maintain a positive attitude while working with residents, guests, staff, etc.
- Complete special duties and projects as assigned.
University Housing Security & Service Desk employer: University of Wisconsin-Milwaukee
Contact Detail:
University of Wisconsin-Milwaukee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Housing Security & Service Desk
✨Tip Number 1
Familiarise yourself with the specific security and service desk protocols at UWM. Understanding the policies and procedures will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Connect with current or former employees of the University Housing Security & Service Desk. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Showcase your leadership and problem-solving skills during any interactions with the hiring team. Be prepared to discuss examples from your past experiences where you've successfully handled challenging situations.
✨Tip Number 4
Be ready to demonstrate your customer service skills. Since this role involves interacting with students and guests, think of ways to highlight your ability to communicate effectively and maintain a positive attitude in various situations.
We think you need these skills to ace University Housing Security & Service Desk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as leadership, communication, and adaptability that are essential for the position.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the job. Emphasise any previous customer service roles, leadership experiences, or situations where you demonstrated responsibility and independence.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention your availability for the mandatory training dates and your willingness to work flexible hours.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Wisconsin-Milwaukee
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the University Housing Security & Service Desk position. Familiarise yourself with the specific duties, such as responding to emergencies and providing customer service, so you can discuss how your skills align with these tasks.
✨Showcase Your Availability
Since this role requires flexible scheduling, be prepared to discuss your availability during the interview. Highlight your willingness to work overnights, weekends, and holidays, as well as how you plan to balance this job with your studies.
✨Demonstrate Leadership Qualities
The position calls for leadership and responsibility. Think of examples from your past experiences where you've taken initiative or led a team. Be ready to share these stories to illustrate your capability in handling the responsibilities of the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Prepare scenarios where you had to think critically or act quickly, especially in stressful situations, to show that you can maintain composure and make sound decisions.
