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- Tasks: Lead and manage critical applications for hospitality operations, ensuring seamless integration and performance.
- Company: Join Criterion Hospitality, a leader in the hospitality industry, dedicated to excellence and innovation.
- Benefits: Enjoy a fully office-based role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values collaboration and drives impactful change in the hospitality sector.
- Qualifications: Experience with hospitality systems and strong project management skills are essential for this role.
- Other info: This is a hands-on leadership position requiring technical expertise and vendor management.
The predicted salary is between 36000 - 60000 £ per year.
Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments.
Key Responsibilities:
- Application Ownership & Support
- Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
- Oversee integration between applications to ensure seamless data flow and operational efficiency.
- Co-ordinate between IT and the application users and vendors.
- Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
- Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
- Collaborate with department heads to align application use with business needs.
- Project Management
- Lead system upgrades, implementations, and migrations.
- Coordinate user acceptance testing (UAT) and training rollouts.
- Maintain project documentation, timelines, and communication with stakeholders.
- Manage vendor relationships, contracts, and SLAs.
- Monitor license usage and ensure compliance with software agreements.
- Data & Reporting
- Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
- Assist in the development of dashboards and standardised reporting tools.
- Security & Compliance
- Ensure application security aligns with company and industry standards.
- Support GDPR compliance and other regulatory requirements as they relate to system use and data management.
Required Skills & Experience:
- Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
- Strong understanding of API integrations and system workflows.
- Experience in hospitality, property, multi-site environments.
- Excellent project management and stakeholder communication skills.
- Ability to work collaboratively across IT, Operations, Finance, and HR teams.
- Familiarity with ITIL practices and change control processes.
Applications Manager - IT employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Manager - IT
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Mews, Opera, and Salesforce. Understanding their functionalities and how they integrate can give you an edge during discussions.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums to connect with others who may have insights into the role or the company culture at Criterion Hospitality.
✨Tip Number 3
Brush up on your project management skills, especially in relation to system upgrades and user acceptance testing. Being able to discuss your experience in these areas confidently will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss how you would handle vendor relationships and compliance issues. Having a clear strategy or examples from your past experiences can show that you're proactive and knowledgeable about the responsibilities of the position.
We think you need these skills to ace Applications Manager - IT
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Applications Manager in the hospitality sector. Familiarise yourself with key systems mentioned in the job description, such as PMS, POS, and CRM.
Tailor Your CV: Highlight your relevant experience managing hospitality property systems and any project management roles you've held. Use specific examples that demonstrate your technical acumen and vendor management skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the company's needs. Mention your familiarity with API integrations and your ability to work collaboratively across different teams.
Showcase Your Project Management Skills: Detail your experience with system upgrades, implementations, and user acceptance testing. Provide examples of how you've successfully managed projects and communicated with stakeholders in previous roles.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Acumen
Be prepared to discuss your experience with specific hospitality property systems like Mews or Opera. Highlight any technical projects you've led, especially those involving API integrations and system workflows.
✨Demonstrate Vendor Management Skills
Share examples of how you've successfully managed vendor relationships in the past. Discuss your approach to negotiating contracts and ensuring compliance with SLAs, as this is crucial for the role.
✨Emphasise Project Management Experience
Prepare to talk about your project management skills, particularly in leading system upgrades and migrations. Mention any tools or methodologies you use to keep projects on track and ensure stakeholder communication.
✨Align with Business Needs
Illustrate your ability to collaborate with various departments to align application use with business needs. Provide examples of how you've worked with stakeholders to evaluate systems for functionality and ROI.
