Beauty Advisor

About Us: Explore Lashify at Selfridges, the revolutionary brand transforming the way you achieve professional-quality lashes at home. Lashify is renowned for its innovative lash extension system, designed to deliver salon-like results without the need for appointments. With a unique approach that focuses on comfort, customisation, and ease, Lashify allows users to create voluminous, long-lasting lashes that perfectly match their personal style.

The Lashify system features patented Gossamer® lashes, which are lightweight and flexible, mimicking the appearance of natural lashes for a seamless blend. Combined with the Lashify Control Kit, users can apply these extensions in the comfort of their home, achieving anything from a subtle enhancement to dramatic volume. The Lashify bonders and sealers ensure the lashes stay in place for days, providing a hassle-free solution for those looking for an effortless, yet polished, look.

Selfridges offers a curated selection of Lashify products, perfect for beauty enthusiasts looking to elevate their lash game. Whether you’re new to the world of lash extensions or a seasoned pro, Lashify’s cutting-edge system provides everything you need for flawless, customizable results, all with the convenience of at-home application.

Position Overview: The Lashify x Selfridges Beauty Associate is responsible for providing exceptional customer service, promoting our innovative lash products, and contributing to the overall success of our retail operations.

Key Responsibilities:

• Customer Engagement: Greet and assist customers in a friendly and professional manner. Understand their needs and recommend appropriate Lashify products and services based on individual preferences.
• Product Knowledge: Develop a deep understanding of Lashify's product line, including lash extensions, adhesives, removers, and accessories. Stay updated on new product launches, features, and benefits.
• Sales and Upselling: Drive sales by effectively showcasing Lashify products and explaining their unique features. Utilize upselling techniques to increase average transaction value and meet sales targets.
• Appointment Coordination: Assist customers in booking lash application appointments and coordinating schedules with our lash technicians. Ensure a seamless booking process and excellent customer experience.
• Inventory Management: Monitor inventory levels, conduct regular stock checks, and replenish products as needed. Maintain organized and visually appealing product displays to attract customers and promote sales.
• Payment Processing: Handle transactions accurately and efficiently using POS systems. Accept various forms of payment, including cash, credit/debit cards, and digital wallets, while adhering to security and privacy standards.
• Cleanliness and Hygiene: Maintain a clean and hygienic retail environment at all times. Follow proper sanitation protocols for lash products, tools, and workstations to ensure customer safety and satisfaction.
• Promotions and Events: Assist in implementing promotional activities, sales campaigns, and special events to drive customer engagement and boost sales. Collaborate with the marketing team to execute marketing strategies effectively.
• Education and Training: Stay updated on industry trends, lash care techniques, and product innovations. Attend training sessions, workshops, and product demonstrations to enhance product knowledge and customer service skills.

Key Skills & Qualifications:

• Proven experience in a similar role within the beauty industry, preferably within a luxury or premium retail environment.
• Strong understanding of the beauty market, particularly in the lash category.
• Experience with makeup applications and/or aesthetic treatments in an upscale retail environment.
• Exceptional sales and customer service skills with a track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• A passion for beauty and a keen eye for detail.

Working Conditions: This position requires standing for extended periods, walking, and occasionally lifting merchandise. To meet the business's needs, the role may involve working long hours, including evenings, weekends, and holidays.

Compensation: Starting salary will be £25,000 per year, payable on a monthly basis, in accordance with our standard payroll procedures. This salary is subject to deductions for taxes and other withholdings as required by law. In addition, this team member is eligible for commission based on Lashify’s commission structure.

How to Apply: If you are a self-starter with a passion for beauty and a proven track record in sales, we would love to hear from you. Please apply through LinkedIn and include your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.