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- Tasks: Oversee building safety, manage tenancies, and complete fire risk assessments.
- Company: Central & Cecil Housing Trust provides safe homes for over 55s in London since 1926.
- Benefits: Join a supportive community with opportunities for personal growth and development.
- Why this job: Make a real impact in residents' lives while working in a vibrant, caring environment.
- Qualifications: Experience in tenancy management and strong communication skills are essential.
- Other info: Immediate interviews and offers for the right candidates; Enhanced DBS check required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As a Service Officer you will work within Oldfield Estate our scheme in Camden, London. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. You’ll be part of resident’s meetings and will be responsible for reporting both communal and resident’s repair requirements. The role could also see you managing light anti-social behaviour issues.
Who We Are
Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”.
About You
You’ll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. The following are considered essential:
- Experience in tenancy management, including audits and signposting to other agencies for additional resident support
- Strong awareness of building health & safety issues
- Ability to work independently, exercising good initiative and judgement.
- Great communication skills, you’ll be a go to person so building rapport will be very important
- Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.
- Excellent written, communication and IT skills.
If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. Successful candidates will complete an Enhanced DBS check.
Contact Detail:
Aster Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Officer - London NW1
✨Tip Number 1
Familiarise yourself with the specific needs of residents over 55. Understanding their unique challenges and preferences will help you connect better during interviews and demonstrate your commitment to their well-being.
✨Tip Number 2
Research Central & Cecil Housing Trust's values and recent initiatives. Being able to discuss how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience that showcase your skills in tenancy management and building safety. Be ready to discuss specific situations where you've successfully managed similar responsibilities, as this will highlight your suitability for the role.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. Since great communication is key for this role, being articulate and confident will help you make a strong impression during the interview process.
We think you need these skills to ace Service Officer - London NW1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management and building safety. Use specific examples that demonstrate your skills in these areas, as this will show the employer you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the values of Central & Cecil Housing Trust. Mention your people skills and how you can contribute to creating a vibrant community for residents over 55.
Highlight Communication Skills: Since great communication is key for this role, provide examples in your application that showcase your ability to build rapport and handle sensitive situations effectively. This could include past experiences where you successfully managed tenant relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Officer role.
How to prepare for a job interview at Aster Group
✨Show Your People Skills
As a Service Officer, you'll need to demonstrate your ability to build rapport and show empathy. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts, especially in tenancy management.
✨Know Your Health & Safety
Familiarise yourself with building health and safety regulations relevant to the role. Be ready to discuss how you would handle safety issues and conduct fire risk assessments, as this knowledge is crucial for the position.
✨Demonstrate Initiative
The role requires someone who can work independently and exercise good judgement. Think of situations where you've taken the initiative to solve problems or improve processes, and be prepared to share these during the interview.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and consider how you can convey complex information simply, especially when discussing safeguarding issues.
